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The Public Servants Perceptions Regarding Communication Within Local Public Administration

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  • BENTE FLORINA

    (The Faculty of Economics and Business Administration within,)

Abstract

The goal of this paper was to to assess the communication efficiency within local public administration in Crisana Region. It also aims to explore factors predicting employees satisfaction regarding communication process. Using qualitative research I investigated public servants\' opinions on the communication in local public administration. As an exploratory study I performed a content analysis of information gathered from the interviews organized in the two most largest local public institutions in Crisana Region. The particularities of the internal and external communication are analyzed. In addition, it was taken into consideration the importance of citizen involvement in local government and the requirements for the citizen oriented applications. By analyzing data it was possible to highlight the aspects that please or discontent the clerks regarding the communication with their colleagues, their chiefs, the citizens they serve or other institutions. Therefore every participant in the study presented a positive and a negative critical incident on local communication. It was revealed the crucial role of the dispatch to obtain information by public servants on the one hand and citizens on the other hand. Measures for ensuring the institutions transparency and fairness are described. The public servants emphasized some aspects that are characteristic to the communication within large institution inference. This paper offers a view on the communication process seen from the inside. The collected data are used for verifying the hypotheses regarding the difference in the public servants` perception regarding internal and external communication within local public communication. The interviewed employees stated that authorities granted more importance to external communication than internal communication. Accordingly, is needed an improvement to the means and applications through which internal communication operates because the participants are less satisfied with it. The research findings, certainly reflected the genuine desire of public servants to find better ways to communicate with the public.

Suggested Citation

  • Bente Florina, 2013. "The Public Servants Perceptions Regarding Communication Within Local Public Administration," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1713-1722, July.
    • Handle: RePEc:ora:journl:v:1:y:2013:i:1:p:1713-1722
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    File URL: http://anale.steconomiceuoradea.ro/volume/2013/n1/182.pdf
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    References listed on IDEAS

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    More about this item

    Keywords

    public servants; external communication; internal communication; transparency; citizen involvement;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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