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Conceptual Framework for Evaluating the Effectiveness of the Implementation of Enterprise Resource Planning Systems in Small and Medium-Sized Enterprises

Author

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  • Natalia Futekova

    (University of National and World Economy, Sofia, Bulgaria)

  • Vladimir Monov

    (BAS, Modelling and Optimization Department, Institute of Information and Communication Technologies, Sofia, Bulgaria)

Abstract

The paper is concerned with problems arising in the implementation process of ERP systems including the risks of severe loss of time, investment and customer interest resulting from unsuccessful ERP implementations. The research problem of effectiveness calculation is outlined. A conceptual framework is proposed for calculating in advance the effectiveness of the possible implementation of an ERP system. The problem is decomposed in two major parts and indicators that can measure the effectiveness of an ERP implementation process are discussed.

Suggested Citation

  • Natalia Futekova & Vladimir Monov, 2014. "Conceptual Framework for Evaluating the Effectiveness of the Implementation of Enterprise Resource Planning Systems in Small and Medium-Sized Enterprises," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 3, pages 117-125, October.
    • Handle: RePEc:nwe:eajour:y:2014:i:3:p:117-125
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    References listed on IDEAS

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    1. Umble, Elisabeth J. & Haft, Ronald R. & Umble, M. Michael, 2003. "Enterprise resource planning: Implementation procedures and critical success factors," European Journal of Operational Research, Elsevier, vol. 146(2), pages 241-257, April.
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    Cited by:

    1. Vanya Lazarova, 2015. "The Expansion of the E-business Information Systems in the Cloud- Problems and Solutions," Ikonomiceski i Sotsialni Alternativi, University of National and World Economy, Sofia, Bulgaria, issue 4, pages 34-47, December.

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    More about this item

    Keywords

    ERP; implementation process; effectiveness calculation;
    All these keywords.

    JEL classification:

    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General

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