IDEAS home Printed from https://ideas.repec.org/a/nms/nomsmr/10.15358-2511-8676-2020-1-9.html
   My bibliography  Save this article

Robots on Blockchain: Emergence of Robotic Service Organizations

Author

Listed:
  • Fukawa, Nobuyuki

Abstract

Radical changes in the technological environment have been forcing service providers to consider whether, if so, how to automate any aspects of their services with robots and other emerging technologies. Some service providers have been adopting robotic service assistants, and even creating organizations partially or fully automated by robots. However, some service providers have not been able to fully take advantage of RSAs’ benefits in a way that enhances customer service experiences. We review those challenges of RSAs and discuss the potential application of blockchain technology in governing a robotic service organization, the concept we propose in this study. Drawing on transaction cost theory and resource-based theory, we discuss theoretical implications of the impact of blockchain technology on the governance of a robotic service organization. Our study represents one of the first theoretical research to evaluate the impact of blockchain technology in a robotic service economy.

Suggested Citation

  • Fukawa, Nobuyuki, 2020. "Robots on Blockchain: Emergence of Robotic Service Organizations," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(1), pages 9-20.
    • Handle: RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-9
    DOI: 10.15358/2511-8676-2020-1-9
    as

    Download full text from publisher

    File URL: https://www.nomos-elibrary.de/10.15358/2511-8676-2020-1-9
    Download Restriction: no
    File URL: https://libkey.io/10.15358/2511-8676-2020-1-9?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Davidson, Sinclair & De Filippi, Primavera & Potts, Jason, 2018. "Blockchains and the economic institutions of capitalism," Journal of Institutional Economics, Cambridge University Press, vol. 14(4), pages 639-658, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fortin, Mélissa & Pimentel, Erica, 2024. "Bitcoin: An accounting regime," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 99(C).
    2. Allen, Darcy W.E. & Berg, Chris & Markey-Towler, Brendan & Novak, Mikayla & Potts, Jason, 2020. "Blockchain and the evolution of institutional technologies: Implications for innovation policy," Research Policy, Elsevier, vol. 49(1).
    3. Teck Ming Tan & Saila Saraniemi, 2023. "Trust in blockchain-enabled exchanges: Future directions in blockchain marketing," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 914-939, July.
    4. Darcy W. E. Allen & Chris Berg & Aaron M. Lane & Jason Potts, 2020. "Cryptodemocracy and its institutional possibilities," The Review of Austrian Economics, Springer;Society for the Development of Austrian Economics, vol. 33(3), pages 363-374, September.
    5. Bodó, Balázs & Brekke, Jaya Klara & Hoepman, Jaap-Henk, 2021. "Decentralisation: A multidisciplinary perspective," Internet Policy Review: Journal on Internet Regulation, Alexander von Humboldt Institute for Internet and Society (HIIG), Berlin, vol. 10(2), pages 1-21.
    6. Omar Al-Ubaydli & Faith Fatchen & John List, 2024. "Using Field Experiments to Understand the Impact of Institutions on Economic Growth," Natural Field Experiments 00787, The Field Experiments Website.
    7. Pettit, Christopher & Liu, Edgar & Rennie, Ellie & Goldenfein, Jake & Glackin, Stephen & Hayward, Richard Donald, 2018. "Understanding the disruptive technology ecosystem in Australian urban and housing contexts: a roadmap," SocArXiv mdxyf, Center for Open Science.
    8. Ajoy Ketan Sarangi & Rudra Prakash Pradhan, 2020. "ICT infrastructure and economic growth: a critical assessment and some policy implications," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 47(4), pages 363-383, December.
    9. Michael Paul Kramer & Linda Bitsch & Jon Hanf, 2021. "Blockchain and Its Impacts on Agri-Food Supply Chain Network Management," Sustainability, MDPI, vol. 13(4), pages 1-22, February.
    10. Mathieu Lesueur-Cazé & Laurent Bironneau & Thierry Morvan, 2021. "L'émergence des blockchain au sein des chaînes logistiques : apports conceptuels de la théorie des coûts de transaction," Post-Print hal-04084181, HAL.
    11. Charlie Dannreuther, 2024. "Power in the future of work: production, reproduction, and reconstruction," Review of Evolutionary Political Economy, Springer, vol. 5(2), pages 329-350, September.
    12. Alawadi, Asma & Kakabadse, Nada & Kakabadse, Andrew & Zuckerbraun, Sam, 2024. "Decentralized autonomous organizations (DAOs): Stewardship talks but agency walks," Journal of Business Research, Elsevier, vol. 178(C).
    13. Assen Slim, 2021. "Will the BRICS Be the Leaders in Central Bank Digital Currencies?," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 3-16.
    14. Martin Cimiterra & Jackie Krafft & Lionel Nesta, 2021. "Blockchain as Schumpeter Mark 1 or Mark 2? An empirical analysis of blockchain job offers in France and Germany [Innovation: mapping the winds of creative destruction]," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 30(6), pages 1388-1402.
    15. Mikayla Novak, 2019. "Crypto-friendliness: understanding blockchain public policy," Journal of Entrepreneurship and Public Policy, Emerald Group Publishing Limited, vol. 9(2), pages 165-184, September.
    16. Šilenskytė, Aušrinė & Butkevičienė, Jurgita & Bartminas, Andrius, 2024. "Blockchain-based connectivity within digital platforms and ecosystems in international business," Journal of International Management, Elsevier, vol. 30(3).
    17. Davidson, Sinclair, 2023. "Blockchain and the information – calculation problem," Journal of Economic Behavior & Organization, Elsevier, vol. 213(C), pages 142-150.
    18. Frolov, Daniil, 2019. "The manifesto of post-institutionalism: institutional complexity research agenda," MPRA Paper 97662, University Library of Munich, Germany.
    19. Massimiliano Vatiero, 2018. "Smart contracts and transaction costs," Discussion Papers 2018/238, Dipartimento di Economia e Management (DEM), University of Pisa, Pisa, Italy.
    20. Audrey Redford, 2020. "Property rights, entrepreneurship, and economic development," The Review of Austrian Economics, Springer;Society for the Development of Austrian Economics, vol. 33(1), pages 139-161, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nms:nomsmr:10.15358/2511-8676-2020-1-9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nomos Verlagsgesellschaft mbH & Co. KG (email available below). General contact details of provider: http://www.nomos.de/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.