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Non-cash retail payments in selected banks during the COVID-19 pandemic – the case of Poland

Author

Listed:
  • Anna Iwańczuk-Kaliska

    (Poznań University of Economics and Business)

  • Mirosława Kaczmarek

    (Poznań University of Economics and Business)

  • Grzegorz Kotliński

    (Poznań University of Economics and Business)

Abstract

This study addresses the changes in the use of non-cash payments by individuals during the COVID-19 pandemic at the level of individual banks in Poland. In hypothesis H1 we assumed that during the pandemic there was a change in the payment behaviour towards an increased use of mobile payments. In order to verify H1, we calculated the average values of the indicators characterising non-cash payments for each first quarter in 2019–2022. In hypothesis H2 we assumed that in each period it is possible to distinguish a group of banks whose clients actively used mobile payments (H2a) and a group of banks whose clients more often used traditional forms of non-cash payments (H2b). To verify H2, we used the farthest-neighbour clustering method. The general findings of the research show that the payment behaviour of banks’ clients before and during the COVID-19 pandemic differed. This resulted in a change in the position of some banks on the non-cash payments market in Poland.

Suggested Citation

  • Anna Iwańczuk-Kaliska & Mirosława Kaczmarek & Grzegorz Kotliński, 2023. "Non-cash retail payments in selected banks during the COVID-19 pandemic – the case of Poland," Bank i Kredyt, Narodowy Bank Polski, vol. 54(3), pages 309-334.
    • Handle: RePEc:nbp:nbpbik:v:54:y:2023:i:3:p:309-334
    as

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    References listed on IDEAS

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    More about this item

    Keywords

    non-cash payments; payments market; COVID-19 pandemic;
    All these keywords.

    JEL classification:

    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G23 - Financial Economics - - Financial Institutions and Services - - - Non-bank Financial Institutions; Financial Instruments; Institutional Investors

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