Customer Segmentation by Factors Influencing Brand Loyalty and Customer Involvement
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DOI: 10.11118/actaun201664051797
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- Celsi, Richard L & Olson, Jerry C, 1988. "The Role of Involvement in Attention and Comprehension Processes," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 15(2), pages 210-224, September.
- Jean-Noël Kapferer & Gilles Laurent, 1985. "Measuring consumer involvement profiles," Post-Print hal-00786781, HAL.
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Keywords
Brand loyalty; customer involvement; consumer behavior; customer segmentation; service loyalty;All these keywords.
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