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The Effect of Employee Turnover in the Hospitality Industry: Quantitative Correlational Study

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  • Bettye Holston Okae

Abstract

The purpose of this quantitative correlational study was to examine the relationship between employee turnover intention and job satisfaction, employee compensation, employee engagement, employee motivation, and work environment. A convenience sample of 156- services related employees from the hospitality industry in Western Georgia; Central Mississippi; and North Central Texas participants in the online surveys. The results from multiple linear regression models were significant in predicating employee turnover in the hospitality industry. In the final model, the five predictors accounted for approximately 36% of the variance in turnover intention, and the result was statistically significant, (R2 =. 36, F (5, 105) = 11.57, p < .001). Motivation was not a significant predictor of employee's turnover intentions. The introduction of others organizational related variables by future researchers might enhance the effectiveness of the model. The practical implications for change include the ability of hospitality leaders' to implemented strategies and policies into their business practice to reduce employee turnover with industry, which is vital for organizational to retain skilled worker while maintaining profitability.

Suggested Citation

  • Bettye Holston Okae, 2018. "The Effect of Employee Turnover in the Hospitality Industry: Quantitative Correlational Study," International Journal of Learning and Development, Macrothink Institute, vol. 8(1), pages 156-183, March.
  • Handle: RePEc:mth:ijld88:v:8:y:2018:i:1:p:156-183
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    References listed on IDEAS

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    1. Delmar, Frédéric & McKelvie, Alexander & Wennberg, Karl, 2013. "Untangling the relationships among growth, profitability and survival in new firms," Ratio Working Papers 205, The Ratio Institute.
    2. Ovidiu Iliuta Dobre, 2013. "Employee motivation and organizational performance," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 5(1), pages 53-60, June.
    3. Katsikea, Evangelia & Theodosiou, Marios & Morgan, Robert E., 2015. "Why people quit: Explaining employee turnover intentions among export sales managers," International Business Review, Elsevier, vol. 24(3), pages 367-379.
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    Cited by:

    1. Fayez Bassam Shriedeh, 2019. "Employee Turnover in the Fast Food Restaurants: Investigating the Role of Human Resource Management Practices," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(4), pages 205-220, December.

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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