Determinants of Customer Complain intentions: A Study from Pakistan
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- Shannon W. Anderson & L. Scott Baggett & Sally K. Widener, 2009. "The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers," Manufacturing & Service Operations Management, INFORMS, vol. 11(1), pages 52-69, November.
- Mittal, Vikas & Huppertz, John W. & Khare, Adwait, 2008. "Customer complaining: The role of tie strength and information control," Journal of Retailing, Elsevier, vol. 84(2), pages 195-204.
- Muhammad Rizwan1 & Syed Hassan Ali & Sonia Akhter & Yasir Abbas & Anila Kanwal & Shoaib Iqbal & Waqas Aziz, 2013. "Determinants Affecting Consumer Complaining Behavoir: A Study in a University Of Pakistan," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 3(2), pages 160-174, February.
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Cited by:
- Saeed Badghish & Alaa Shagagi, 2023. "Factors Influencing Consumer Complaint Intentions: Saudi Online Shopping," International Journal of Business and Management, Canadian Center of Science and Education, vol. 18(4), pages 1-69, August.
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JEL classification:
- R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
- Z0 - Other Special Topics - - General
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