IDEAS home Printed from https://ideas.repec.org/a/mth/ijhr88/v10y2020i2p102-116.html
   My bibliography  Save this article

The Impact of Organizational Behavior on Organizational Citizenship Behavior A Field study on BEMO Saudi Fransi Bank

Author

Listed:
  • Bashar Haj Ali

Abstract

The aim of this research is to study the three dimensions of organizational behavior (evaluation of the worker’s personality, the motives of the worker, its interactivity within the work team) and the dimensions of organizational citizenship (altruism, general compliance, conscience awareness and civilizational behavior) among Bemo Saudi Fransi employees. (163) questionnaires were distributed to those who accepted to participate in the study and based on the approval and direction of the relevant departments in Bemo Saudi Fransi Bank, where the number of the sample's employees is (690) employees, and it was concluded that there was a statistically significant effect of the organizational behavior variables (evaluation of the worker’s personality, The motivations of the worker) while there is no relation to the variable (interactivity within the work team) in the behavior of organizational citizenship towards the management of the bank (altruism) and the presence of a statistically significant effect of organizational behavior variables (evaluation of the worker’s personality, worker motivations, the ability of the worker to interact within the work team) in the behavior of Organizational citizenship towards bank management (A. Compliance with the public, awareness of conscience and civilized behavior). It was also found that there are fundamental differences attributable to the gender variable of the sample, as the males volunteer to carry out the tasks that are not required of them except that they take breaks that they do not deserve and do not spend their time working without making an effort, while the females help others who were absent from their work and seek accuracy in their work times while the absence of fundamental differences Regarding the variables of organizational behavior and organizational citizenship in relation to the variable of the academic level of the sample. It was recommended that employees should be involved more in the management of a bank by setting up awareness sessions for them and doing some administrative matters within the management of a bank and opening means and channels of communication with management continuously and periodically, and trying to support the sense of creativity and innovation for workers in Bemo Saudi Fransi Bank and to conduct training courses and that By training employees to improve the image of a bank’s management and to perform the job with perfection and dedication.

Suggested Citation

  • Bashar Haj Ali, 2020. "The Impact of Organizational Behavior on Organizational Citizenship Behavior A Field study on BEMO Saudi Fransi Bank," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 102116-1021, December.
  • Handle: RePEc:mth:ijhr88:v:10:y:2020:i:2:p:102-116
    as

    Download full text from publisher

    File URL: http://www.macrothink.org/journal/index.php/ijhrs/article/download/16776/13008
    Download Restriction: no

    File URL: http://www.macrothink.org/journal/index.php/ijhrs/article/view/16776
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kwantes, Catherine T. & Boglarsky, Cheryl A., 2007. "Perceptions of organizational culture, leadership effectiveness and personal effectiveness across six countries," Journal of International Management, Elsevier, vol. 13(2), pages 204-230, June.
    2. Zeynep Ton & Robert S. Huckman, 2008. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance," Organization Science, INFORMS, vol. 19(1), pages 56-68, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
    2. Ken Moon & Prashant Loyalka & Patrick Bergemann & Joshua Cohen, 2022. "The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers," Management Science, INFORMS, vol. 68(5), pages 3755-3767, May.
    3. Ambrož Milan & Praprotnik Martina, 2008. "Organisational Effectiveness and Customer Satisfaction," Organizacija, Sciendo, vol. 41(5), pages 161-173, September.
    4. Komal Khalid & Samina Nawab, 2018. "Employee Participation and Employee Retention in View of Compensation," SAGE Open, , vol. 8(4), pages 21582440188, October.
    5. Gjerløv-Juel, Pernille, 2019. "Executive turnover – Firms’ subsequent performances and the moderating role of organizational characteristics," European Management Journal, Elsevier, vol. 37(6), pages 794-805.
    6. Antoniοs D. Kargas & Dimitrios Varoutas, 2015. "On the relation between organizational culture and leadership: An empirical analysis," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1055953-105, December.
    7. Susan Feng Lu & Lauren Xiaoyuan Lu, 2017. "Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes," Management Science, INFORMS, vol. 63(11), pages 3566-3585, November.
    8. Chu-Hsuan Chang & Hsiou-Wei Lin & Wen-Hsien Tsai & Wei-Liang Wang & Cheng-Tsu Huang, 2021. "Employee Satisfaction, Corporate Social Responsibility and Financial Performance," Sustainability, MDPI, vol. 13(18), pages 1-26, September.
    9. Olga Perdikaki & Saravanan Kesavan & Jayashankar M. Swaminathan, 2012. "Effect of Traffic on Sales and Conversion Rates of Retail Stores," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 145-162, January.
    10. Peter J. Kuhn & Lizi Yu, 2019. "How Costly is Turnover? Evidence from Retail," NBER Working Papers 26179, National Bureau of Economic Research, Inc.
    11. Gopesh Anand & John Gray & Enno Siemsen, 2012. "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science, INFORMS, vol. 23(6), pages 1700-1716, December.
    12. Jain, Naveen Kumar & Celo, Sokol & Kumar, Vikas, 2019. "Internationalization speed, resources and performance: Evidence from Indian software industry," Journal of Business Research, Elsevier, vol. 95(C), pages 26-37.
    13. Reza Esmaeilifar & Mohammad Iranmanesh & Mohd Wira Mohd Shafiei & Sunghyup Sean Hyun, 2020. "Effects of low carbon waste practices on job satisfaction of site managers through job stress," Review of Managerial Science, Springer, vol. 14(1), pages 115-136, February.
    14. Allen, Mathew R. & Adomdza, Gordon K. & Meyer, Marc H., 2015. "Managing for innovation: Managerial control and employee level outcomes," Journal of Business Research, Elsevier, vol. 68(2), pages 371-379.
    15. John P. Hausknecht & Jacob A. Holwerda, 2013. "When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, and Collective Performance," Organization Science, INFORMS, vol. 24(1), pages 210-225, February.
    16. Abdulrazak O. Balogun & Stephanie A. Andel & Todd D. Smith, 2020. "“Digging Deeper” into the Relationship Between Safety Climate and Turnover Intention Among Stone, Sand and Gravel Mine Workers: Job Satisfaction as a Mediator," IJERPH, MDPI, vol. 17(6), pages 1-8, March.
    17. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    18. Ahmed Khwaja & Nathan Yang, 2022. "Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry," Quantitative Marketing and Economics (QME), Springer, vol. 20(3), pages 275-292, September.
    19. Janmaat, Johannus & Harris, Lindsay & Carlaw, Kenneth & Evans, Mike, 2019. "Action economics? working with citizen groups in Revelstoke, BC to evaluate the impact of a living wage," MPRA Paper 96740, University Library of Munich, Germany.
    20. Kelly Huang & Brent Lao & Gregory McPhee, 2020. "Internal information quality and patent‐related innovation," Journal of Business Finance & Accounting, Wiley Blackwell, vol. 47(3-4), pages 489-518, March.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mth:ijhr88:v:10:y:2020:i:2:p:102-116. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Technical Support Office (email available below). General contact details of provider: http://www.macrothink.org/journal/index.php/ijhrs/index .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.