Exploring the Challenges and Factors Impeding Effective Public Service Delivery at a Municipality in Namibia
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Abstract
Suggested Citation
DOI: 10.18775/ijied.1849-7551-7020.2015.85.2002
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References listed on IDEAS
- Asa Romeo Asa & Harold Campbell & Johanna Pangeiko Nautwima, 2022. "A Critical Review of Organizing Knowledge Management for Innovation," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 8(2), pages 7-15, January.
- Diagne, Mame Fatou & Ringold, Dena & Zaidi, Salman, 2012. "Governance and public service delivery in Europe and Central Asia : unofficial payments, utilization and satisfaction," Policy Research Working Paper Series 5994, The World Bank.
- Mohammed Al Awadh, 2022. "Utilizing Multi-Criteria Decision Making to Evaluate the Quality of Healthcare Services," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
- Karl Markos Biswas & Mohammed Nusari & Abhijit Ghosh, 2019. "The Influence of Website Service Quality on Customer Satisfaction Towards Online Shopping: The Mediating Role of Confirmation of Expectation," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 5(6), pages 7-14, September.
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Cited by:
- Asa Romeo Asa & Johanna Pangeiko Nautwima & Jesaria Khom-Oabes, 2023. "The Role of Strategic Change Management in Enhancing Academic Institutions’ Sustainability," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 9(3), pages 41-53, March.
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More about this item
Keywords
Public service in Namibia; Service quality; Challenges of effective public service delivery; Customer satisfaction;All these keywords.
JEL classification:
- M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
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