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The Importance of Store Image and Retail Service Quality in Private Brand Image-Building

Author

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  • Adi Alić

    (School of Economics and Business Sarajevo (SEBS), University of Sarajevo (Bosnia and Herzegovina))

  • Emir Agić

    (School of Economics and Business Sarajevo (SEBS), University of Sarajevo (Bosnia and Herzegovina))

  • Merima Činjarević

    (School of Economics and Business Sarajevo (SEBS), University of Sarajevo (Bosnia and Herzegovina))

Abstract

Objective: The purpose of this research is to highlight the role which store image and retail service quality can play in private brand image-building in the context of an emerging market in South-Eastern Europe (i.e. Bosnia and Herzegovina). We propose to address this issue by seeking answers to the following questions: (1) Does a ‘halo effect’ take place between the store image and the private brand image? (2) How does consumer’s evaluation of the quality of the service delivered by a retailer affect the image of its private brand? Research Design & Methods: Data were collected through a field survey via the storeintercept method. The sample consisted of 699 customers of two large retail chains. The data were analysed using the Structural Equation Modelling technique. Findings: The findings of the present study suggest that store image and retail service quality are important factors in the formation of the image of product-branded products. Implications & Recommendations: This study offers some important insights for retailers who intend to develop their private brand. First, the image transfer from store brand to private brand suggests that retailers should consider the introduction of a private brand as a brand extension, with their stores as the parent brand. Second, we recommend that retailers put more emphasis on quality improvement initiatives related to the store environment attributes. Contribution & Value Added: This study enhances the discussion on the phenomenon of private branding by analysing the store-level factors which underpin the formation of private brand image in the context of less developed European markets.

Suggested Citation

  • Adi Alić & Emir Agić & Merima Činjarević, 2017. "The Importance of Store Image and Retail Service Quality in Private Brand Image-Building," Entrepreneurial Business and Economics Review, Centre for Strategic and International Entrepreneurship at the Cracow University of Economics., vol. 5(1), pages 27-42.
  • Handle: RePEc:krk:eberjl:v:5:y:2017:i:1:p:27-42
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    References listed on IDEAS

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    Cited by:

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    2. Tshepo Tlapana, 2021. "The Impact of Store Layout on Consumer Buying Behaviour: A Case of Convenience Stores from a Selected Township in Kwazulu Natal," International Review of Management and Marketing, Econjournals, vol. 11(5), pages 1-6.
    3. Malgorzata Kedzior-Laskowska, 2019. "Economic attributes of quality and competitiveness on the market of road freight transport services," Ekonomia i Prawo, Uniwersytet Mikolaja Kopernika, vol. 18(4), pages 441-457, December.

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    More about this item

    Keywords

    retailing; private brands; store image; service quality;
    All these keywords.

    JEL classification:

    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General

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