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Adoption of Enterprise Application Software and Firm Performance

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  • Ilsoon Shin

Abstract

Due to the rapidly changing business and IT environments, firm-level adoption of IT shifted from in-house development to purchasing EA software. This paper analyzes the effects of EA (Enterprise Application) software – ERP, CRM, SCM, Groupware, KM, EAI – on SMEs’ productivity. The distinct feature of this paper is that I use a formal econometric approach with combined data of SMEs’ accounting and IT usage aspects, while case studies have been mostly used in the previous works. The empirical results show that Groupware and SCM significantly raise the SMEs’ productivity, and the manufacturing sector has stronger effects than the service sector. From these results, the following implications are derived. First, the adoption rate and the real benefits of EA software are not closely related domestically. Second, in SMEs, EA software facilitating the inter-firm relationship is more effective than EA software focusing on the internal efficiency. Third, easy-to-understand, and relatively long-experienced enterprise applications are more effective than hard-to-understand and brand-new applications. Finally, the government IT policy on SMEs should focus on the process coordination and standardization of the manufacturing sector with upstream and downstream firms. Copyright Springer 2006

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  • Ilsoon Shin, 2006. "Adoption of Enterprise Application Software and Firm Performance," Small Business Economics, Springer, vol. 26(3), pages 241-256, April.
    • Handle: RePEc:kap:sbusec:v:26:y:2006:i:3:p:241-256
    DOI: 10.1007/s11187-005-0215-9
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    References listed on IDEAS

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    1. Oecd, 2001. "The Development of Broadband Access in the OECD Countries," OECD Digital Economy Papers 56, OECD Publishing.
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    3. Riccardo Lucchetti & Alessandro Sterlacchini, 2004. "The Adoption of ICT among SMEs: Evidence from an Italian Survey," Small Business Economics, Springer, vol. 23(2), pages 151-168, September.
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    Cited by:

    1. Tobias Schultheiss & Uschi Backes-Gellner, 2024. "Does updating education curricula accelerate technology adoption in the workplace? Evidence from dual vocational education and training curricula in Switzerland," The Journal of Technology Transfer, Springer, vol. 49(1), pages 191-235, February.
    2. Marjorie Lecerf & Nessrine Omrani, 2020. "SME Internationalization: the Impact of Information Technology and Innovation," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(2), pages 805-824, June.
    3. Engelstätter, Benjamin, 2009. "Enterprise systems and labor productivity: disentangling combination effects," ZEW Discussion Papers 09-040, ZEW - Leibniz Centre for European Economic Research.
    4. Fabienne Rasel, 2016. "Combining Information Technology and Decentralized Workplace Organization: SMEs versus Larger Firms," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 23(2), pages 199-241, July.
    5. Yunhee Kim & Jae Young Choi & Yeonbae Kim, 2011. "Complementarity and contextuality in the adoption of information systems," Applied Economics Letters, Taylor & Francis Journals, vol. 18(16), pages 1613-1618.
    6. Kevin Wachira, 2014. "Adoption of E-Business by Small and Medium Enterprises in Kenya: Barriers and Facilitators," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(11), pages 177-187, November.
    7. Yunhee Kim & Jae Young Choi & Yeonbae Kim, 2009. "Complementarity and Contextuality in the Adoption of Information Systems in Korean Firms," TEMEP Discussion Papers 200919, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Oct 2009.
    8. Zélia Serrasqueiro & Paulo Maçãs Nunes, 2008. "Performance and size: empirical evidence from Portuguese SMEs," Small Business Economics, Springer, vol. 31(2), pages 195-217, August.
    9. Zhang, Haili & Song, Michael & Wang, Yufan, 2023. "Does AI-infused operations capability enhance or impede the relationship between information technology capability and firm performance?," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    10. Hüseyin Taştan & Feride Gönel, 2020. "ICT labor, software usage, and productivity: firm-level evidence from Turkey," Journal of Productivity Analysis, Springer, vol. 53(2), pages 265-285, April.
    11. Cirera,Xavier & Comin,Diego Adolfo & Vargas Da Cruz,Marcio Jose & Lee,Kyungmin & Soares Martins Neto,Antonio, 2021. "Firm-Level Technology Adoption in the State of Ceara in Brazil," Policy Research Working Paper Series 9568, The World Bank.
    12. John Oredo & Denis Dennehy, 2023. "Exploring the Role of Organizational Mindfulness on Cloud Computing and Firm Performance: The Case of Kenyan Organizations," Information Systems Frontiers, Springer, vol. 25(5), pages 2029-2050, October.
    13. Rasel, Fabienne, 2014. "Combining technology and work organization: An analysis of complementarity between IT and decentralization across firms of different size," ZEW Discussion Papers 14-071, ZEW - Leibniz Centre for European Economic Research.
    14. Cirera,Xavier & Comin,Diego Adolfo & Vargas Da Cruz,Marcio Jose & Lee,Kyungmin, 2021. "Firm-Level Adoption of Technologies in Senegal," Policy Research Working Paper Series 9657, The World Bank.
    15. He, Qiuqin & Guijarro-Garcia, Maria & Costa-Climent, Juan, 2022. "Impact of knowledge-based capital on firm productivity: The contingent effect of ownership," Journal of Business Research, Elsevier, vol. 140(C), pages 85-94.
    16. Marieme Chouki & Mohamed Talea & Chafik Okar & Razane Chroqui, 2020. "Barriers to Information Technology Adoption Within Small and Medium Enterprises: A Systematic Literature Review," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-42, February.
    17. Inha Oh & Jungho Kim, 2023. "Frontiers and laggards: Which firms benefit from adopting advanced digital technologies?," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(2), pages 753-766, March.
    18. Hyatt, Henry R. & Nguyen, Sang V., 2014. "Computer networks and productivity revisited: Does plant size matter? Evidence and implications," Journal of Economic and Social Measurement, IOS Press, issue 1-2, pages 87-104.
    19. Kausik Chaudhuri & S. N Rajesh Raj & Subash Sasidharan, 2018. "Broadband Adoption and Firm Performance: Evidence from Informal Sector Firms in India," Working Papers id:12744, eSocialSciences.
    20. Cirera,Xavier & Comin,Diego Adolfo & Vargas Da Cruz,Marcio Jose & Lee,Kyungmin & Soares Martins Neto,Antonio, 2021. "Firm-Level Technology Adoption in Vietnam," Policy Research Working Paper Series 9567, The World Bank.
    21. Inha Oh & Dongnyok Shim, 2020. "IT Adoption and Sustainable Growth of Firms in Different Industries—Are the Benefits Still Expected?," Sustainability, MDPI, vol. 12(22), pages 1-29, November.
    22. Fazlollahi, Ariyan & Franke, Ulrik, 2018. "Measuring the impact of enterprise integration on firm performance using data envelopment analysis," International Journal of Production Economics, Elsevier, vol. 200(C), pages 119-129.
    23. Francesco Sandulli & José Fernández-Menéndez & Antonio Rodríguez-Duarte & José López-Sánchez, 2012. "The productivity payoff of information technology in multimarket SMEs," Small Business Economics, Springer, vol. 39(1), pages 99-117, July.
    24. Van Leeuwen, George & Polder, Michael, 2013. "Linking ICT related Innovation Adoption and Productivity: results from micro-aggregated data versus firm-level data," MPRA Paper 46479, University Library of Munich, Germany.

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    More about this item

    Keywords

    SMEs; Enterprise Application Software; ERP; CRM; productivity; D21; D24;
    All these keywords.

    JEL classification:

    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity

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