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Identifying Success Factors for Rapid Growth in SME E-commerce

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  • Feindt, Sylvie
  • Jeffcoate, Judith
  • Chappell, Caroline

Abstract

With high unemployment rates and major companies downsizing, SME policy has started to move center stage. The small business job-creation thesis can be traced to David Birch, who placed great emphasis on the job generation process of very rapidly growing businesses he termed Gazelles: "In fact most firms don't grow. Gazelles do. And that is only 3 percent of all small companies." This paper focuses on the baby gazelles of the Internet economy. It looks at critical success factors that fast growing E-commerce ventures need to take into account in the start-up phase. Based on the results of the EU project KITE, the article demonstrates links between critical success factors, and highlights the competitive advantage deriving from the application of a certain critical success factor. It will compare the critical success factors identified for high growth E-commerce ventures in the start-up phase in KITE with research into the success of high growth companies in general. Copyright 2002 by Kluwer Academic Publishers

Suggested Citation

  • Feindt, Sylvie & Jeffcoate, Judith & Chappell, Caroline, 2002. "Identifying Success Factors for Rapid Growth in SME E-commerce," Small Business Economics, Springer, vol. 19(1), pages 51-62, August.
    • Handle: RePEc:kap:sbusec:v:19:y:2002:i:1:p:51-62
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    Cited by:

    1. Ivan Savin & Maria Novitskaya, 2023. "Data-driven definitions of gazelle companies that rule out chance: application for Russia and Spain," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 13(3), pages 507-542, September.
    2. Raysa Geaquinto Rocha & João J. Ferreira, 2022. "Gazelles (High-Growth) Companies: a Bibliometric Science Map of the Field," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(4), pages 2911-2934, December.
    3. Koopo Kwon & Sungchan Jun & Yong-Jae Lee & Sanghei Choi & Chulung Lee, 2022. "Logistics Technology Forecasting Framework Using Patent Analysis for Technology Roadmap," Sustainability, MDPI, vol. 14(9), pages 1-30, April.
    4. Kubičková Viera & Krošláková Monika & Michálková Anna & Benešová Dana, 2018. "Gazelles in services: what are the specifics of their existence in Slovakia?," Management & Marketing, Sciendo, vol. 13(2), pages 929-945, June.
    5. Suzanne Mawson, 2018. "Customer perceived value in high growth firms," Revista Cuadernos de Economia, Universidad Nacional de Colombia, FCE, CID, vol. 37(75), pages 755-778, December.
    6. Karabo Molefe & Natanya Meyer & Jacques de Jongh, 2018. "A Comparative Analysis of the Socio-Economic Challenges Faced by SMMEs: The Case of the Emfuleni and Midvaal Local Municipal Areas," Journal of Economics and Behavioral Studies, AMH International, vol. 10(4), pages 7-21.
    7. Selamat, Moch Akbar & Windasari, Nila Armelia, 2021. "Chatbot for SMEs: Integrating customer and business owner perspectives," Technology in Society, Elsevier, vol. 66(C).
    8. Juan R. Ferrer & Mar�a Carmen Garc�a-Cortijo & Vicente Pinilla & Juan Sebasti�n Castillo-Valero & Ra�l Serrano, 2022. "Business growth and sustainability in the spanish wine industry," Documentos de Trabajo dt2022-03, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.
    9. Tobias Kollmann & Lucas Kleine-Stegemann & Katharina Cruppe & Christina Then-Bergh, 2022. "Eras of Digital Entrepreneurship," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 15-31, February.
    10. Terrence Sebora & Sang Lee & Nittana Sukasame, 2009. "Critical success factors for e-commerce entrepreneurship: an empirical study of Thailand," Small Business Economics, Springer, vol. 32(3), pages 303-316, March.
    11. Zaheer, Hasnain & Breyer, Yvonne & Dumay, John, 2019. "Digital entrepreneurship: An interdisciplinary structured literature review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    12. Jordi Vilaseca-Requena & Joan Torrent-Sellens & Antoni Meseguer-Artola & Inma Rodríguez-Ardura, 2007. "An Integrated Model of the Adoption and Extent of E-Commerce in Firms," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 13(2), pages 222-241, May.
    13. Martin, Ludivine, 2009. "Understanding the implementation of e-business strategies: Evidence from Luxembourg," MPRA Paper 13645, University Library of Munich, Germany.
    14. Isaac Mabhungu & Breggie Van Der Poll, 2017. "A Review of Critical Success Factors Which Drives the Performance of Micro, Small and Medium Enterprises," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(6), pages 151-151, May.
    15. Saridakis, George & Lai, Yanqing & Mohammed, Anne-Marie & Hansen, Jared M., 2018. "Industry characteristics, stages of E-commerce communications, and entrepreneurs and SMEs revenue growth," Technological Forecasting and Social Change, Elsevier, vol. 128(C), pages 56-66.
    16. Veronika Svatošová & Jaroslava Rajchlová, 2022. "The Importance of Determinants of Strategic Development in E-commerce," Journal of Economics / Ekonomicky casopis, Institute of Economic Research, Slovak Academy of Sciences, vol. 70(9-10), pages 768-792, August.
    17. Beckmann, Anne & Kleineidam, Julia & Straube, Frank, 2020. "Success factors for online food retail logistics," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Data Science and Innovation in Supply Chain Management: How Data Transforms the Value Chain. Proceedings of the Hamburg International Conference of Lo, volume 29, pages 851-873, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    18. repec:kap:iaecre:v:13:y:2007:i:2:p:222-241 is not listed on IDEAS
    19. Nell C Huang-Horowitz, 2016. "The Media Reputation of Small Firms: Exploring the Applicability of Existing Reputation Measures," Corporate Reputation Review, Palgrave Macmillan, vol. 19(2), pages 127-139, April.
    20. André Waal & Enny Kraaijveld, 2022. "Learnings from a successful transformation to a high-performance organization: a longitudinal case study," SN Business & Economics, Springer, vol. 2(11), pages 1-20, November.
    21. Tomenendal, Matthias & Raffer, Christian, 2023. "Where do gazelles and high-growth firms occur in Germany?," BPS Working Paper Series 2, Berlin School of Economics and Law (HWR Berlin), Berlin Professional School (BPS).
    22. Luis Javier Garcia-Martinez & Sascha Kraus & Matthias Breier & Andreas Kallmuenzer, 2023. "Untangling the relationship between small and medium-sized enterprises and growth: a review of extant literature," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 455-479, June.

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