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Smart city services: an empirical analysis of citizen preferences

Author

Listed:
  • Bernd W. Wirtz

    (German University of Administrative Sciences Speyer)

  • Marcel Becker

    (German University of Administrative Sciences Speyer)

  • Florian W. Schmidt

    (German University of Administrative Sciences Speyer)

Abstract

In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials.

Suggested Citation

  • Bernd W. Wirtz & Marcel Becker & Florian W. Schmidt, 2022. "Smart city services: an empirical analysis of citizen preferences," Public Organization Review, Springer, vol. 22(4), pages 1063-1080, December.
    • Handle: RePEc:kap:porgrv:v:22:y:2022:i:4:d:10.1007_s11115-021-00562-0
    DOI: 10.1007/s11115-021-00562-0
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    References listed on IDEAS

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