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Managing Reputation Online: Engagement with Customer Generated Reviews (Egyptian Travel Agencies Perspective)

Author

Listed:
  • NOHA KAMEL

    (Tourism Studies Department, Faculty of Tourism and Hotels, Alexandria University, Egypt)

Abstract

Nowadays, in an internet-driven world, information travels very fast and instantaneously spreads around the world. Comments, reviews ...

Suggested Citation

  • Noha Kamel, 2017. "Managing Reputation Online: Engagement with Customer Generated Reviews (Egyptian Travel Agencies Perspective)," Tourism Research Institute, Journal of Tourism Research, vol. 16(1), pages 117-134, June.
    • Handle: RePEc:jtr:journl:v:16:y:2017:i:1:p:117-134
    as

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    File URL: http://indexing.jotr.eu/Jotr/Volume16/V16-8.pdf
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    References listed on IDEAS

    as
    1. Simon Cole, 2012. "The Impact of Reputation on Market Value," World Economics, World Economics, 1 Ivory Square, Plantation Wharf, London, United Kingdom, SW11 3UE, vol. 13(3), pages 47-68, July.
    2. Xiang, Zheng & Gretzel, Ulrike, 2010. "Role of social media in online travel information search," Tourism Management, Elsevier, vol. 31(2), pages 179-188.
    3. Tischer, Sven & Hildebrandt, Lutz, 2014. "Linking corporate reputation and shareholder value using the publication of reputation rankings," Journal of Business Research, Elsevier, vol. 67(5), pages 1007-1017.
    4. Kotha, Suresh & Rajgopal, Shivaram & Rindova, Violina, 2001. "Reputation Building and Performance: An Empirical Analysis of the Top-50 Pure Internet Firms," European Management Journal, Elsevier, vol. 19(6), pages 571-586, December.
    5. Floreddu, Paola Barbara & Cabiddu, Francesca & Evaristo, Roberto, 2014. "Inside your social media ring: How to optimize online corporate reputation," Business Horizons, Elsevier, vol. 57(6), pages 737-745.
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    More about this item

    Keywords

    Online reputation management; Review Platforms; Customer-Generated Reviews; Review Sites; Tourism Business; Tourism Organization; Egyptian Travel Agencies.;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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