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The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone Authority (ASEZA)

Author

Listed:
  • Nassar Mousa Nassar

    (Aqaba Special Economic Zone Authority (ASEZA), Aqaba, Jordan)

  • Ali Falah Al Zoubi, Dr.

    (Amman Arab University, Amman, Jordan)

Abstract

The study aims to analyze the impact of the restaurants services quality on customer's satisfaction in Aqaba Special Economic Zone Authority (ASEZA). The study sample consisted of 408 tourists; the Statistical Package for Social Sciences (SPSS) was used to process the study data. The study showed that there was a statistically significant impact (Tangibles, Responsiveness) on the satisfaction of customers in the special economic zone. The study recommends that the facilities and facilities of the restaurant should be taken into consideration. The researcher also stressed that the restaurant should have advanced equipment and equipment to assist the employee in doing business.

Suggested Citation

  • Nassar Mousa Nassar & Ali Falah Al Zoubi, Dr., 2018. "The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone Authority (ASEZA)," Journal of Social Sciences (COES&RJ-JSS), , vol. 7(2), pages 157-171, April.
    • Handle: RePEc:jso:coejss:v:7:y:2018:i:2:p:157-171
    DOI: 10.25255/jss.2018.7.2.157.171
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    References listed on IDEAS

    as
    1. Omar A.A. Jawabreh, 2014. "The Impact of Customer Relationship Marketing by Aqaba Economic Zone "A Case Study of Five Stars Hotels"," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 4(1), pages 167-174, January.
    2. repec:srs:journl:jemt:v:9:y:2018:i:2:p:227-240 is not listed on IDEAS
    3. Omar JAWABREH, 2017. "Distinction of Jordan as a Destination for Religious Tourism," Journal of Advanced Research in Management, ASERS Publishing, vol. 8(6), pages 1171-1182.
    4. Omar ALANANZEH & Ra ed MASA'DEH & Omar JAWABREH & Ali MAHMOUD & Randa HAMADA, 2018. "The Impact of Customer Relationship Management on Tourist Satisfaction The Case of Radisson Blue Resort in Aqaba City," Journal of Advanced Research in Management, ASERS Publishing, vol. 9(2), pages 227-240.
    Full references (including those not matched with items on IDEAS)

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