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OM Forum—The Service and Information Economy: Research Opportunities

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  • Uday Karmarkar

    (UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095)

Abstract

The U.S. economy is already dominated by service and information-intensive industries in terms of both gross national product and jobs, and these trends are visible in all major world economies. These economic shifts are driven by productivity changes, which today often depend on new information and communication technologies. These changes can be thought of as service industrialization, which underlies productivity improvements. Industrialization is, in turn, closely related to the design and operation of service processes at the level of firms and sectors. Some of the implications for process economics, operations strategy, and process management are outlined, and the opportunities for research in operations and technology management related to these trends are discussed.

Suggested Citation

  • Uday Karmarkar, 2015. "OM Forum—The Service and Information Economy: Research Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 136-141, May.
    • Handle: RePEc:inm:ormsom:v:17:y:2015:i:2:p:136-141
    DOI: 10.1287/msom.2015.0525
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    3. Rafael Teixeira & Renato Przyczynski & Jeff Shockley, 2022. "B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 645-679, September.
    4. Narayan Ramasubbu & Jennifer Shang & Jerrold H. May & Youxu Tjader & Luis Vargas, 2019. "Task Interdependence and Firm Performance in Outsourced Service Operations," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 658-673, July.
    5. Christopher S. Tang, 2016. "OM Forum—Making OM Research More Relevant: “Why?” and “How?”," Manufacturing & Service Operations Management, INFORMS, vol. 18(2), pages 178-183, May.
    6. Yue Dai & Tianjun Feng & Christopher S. Tang & Xiaole Wu & Fuqiang Zhang, 2020. "Twenty Years in the Making: The Evolution of the Journal of Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 1-10, January.
    7. Hao Zhang & Guangwen Kong & Sampath Rajagopalan, 2018. "Contract Design by Service Providers with Private Effort," Management Science, INFORMS, vol. 64(6), pages 2672-2689, June.

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