IDEAS home Printed from https://ideas.repec.org/a/inm/ormsom/v17y2015i2p136-141.html
   My bibliography  Save this article

OM Forum—The Service and Information Economy: Research Opportunities

Author

Listed:
  • Uday Karmarkar

    (UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095)

Abstract

The U.S. economy is already dominated by service and information-intensive industries in terms of both gross national product and jobs, and these trends are visible in all major world economies. These economic shifts are driven by productivity changes, which today often depend on new information and communication technologies. These changes can be thought of as service industrialization, which underlies productivity improvements. Industrialization is, in turn, closely related to the design and operation of service processes at the level of firms and sectors. Some of the implications for process economics, operations strategy, and process management are outlined, and the opportunities for research in operations and technology management related to these trends are discussed.

Suggested Citation

  • Uday Karmarkar, 2015. "OM Forum—The Service and Information Economy: Research Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 136-141, May.
    • Handle: RePEc:inm:ormsom:v:17:y:2015:i:2:p:136-141
    DOI: 10.1287/msom.2015.0525
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/msom.2015.0525
    Download Restriction: no
    File URL: https://libkey.io/10.1287/msom.2015.0525?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Varian,Hal R. & Farrell,Joseph & Shapiro,Carl, 2004. "The Economics of Information Technology," Cambridge Books, Cambridge University Press, number 9780521844154.
    2. Manel Baucells & Rakesh K. Sarin, 2010. "Predicting Utility Under Satiation and Habit Formation," Management Science, INFORMS, vol. 56(2), pages 286-301, February.
    3. Victor R. Fuchs, 1968. "The Service Economy," NBER Books, National Bureau of Economic Research, Inc, number fuch68-1.
    4. Guillaume Roels & Uday S. Karmarkar & Scott Carr, 2010. "Contracting for Collaborative Services," Management Science, INFORMS, vol. 56(5), pages 849-863, May.
    5. Apte, Uday & Karmarkar, Uday & Nath, Hiranya, 2012. "The U.S. Information Economy: Value, Employment, Industry Structure, and Trade," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 6(1), pages 1-87, December.
    6. Uday S. Karmarkar & Uma R. Karmarkar, 2014. "Customer Experience and Service Design," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 7, pages 109-130, Springer.
    7. Javad Nasiry & Ioana Popescu, 2011. "Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring," Operations Research, INFORMS, vol. 59(6), pages 1361-1368, December.
    8. Guillaume Roels, 2014. "Optimal Design of Coproductive Services: Interaction and Work Allocation," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 578-594, October.
    9. Iscan Talan, 2010. "How Much Can Engel's Law and Baumol's Disease Explain the Rise of Service Employment in the United States?," The B.E. Journal of Macroeconomics, De Gruyter, vol. 10(1), pages 1-43, September.
    10. Min Choi & Hosun Rhim & Kwangtae Park, 2009. "New Business Models In Service And Information Economies: Gdp And Case Studies In Korea," World Scientific Book Chapters, in: Uday Karmarkar & Vandana Mangal (ed.), The UCLA Anderson Business And Information Technologies (BIT) Project A Global Study of Business Practice, chapter 10, pages 271-297, World Scientific Publishing Co. Pte. Ltd..
    11. Francis Bidault & Christoph Goebel & Oliver Günther & Thomas Hildebrand & Hanna Krasnova, 2009. "The German Business And Information Technologies Project," World Scientific Book Chapters, in: Uday Karmarkar & Vandana Mangal (ed.), The UCLA Anderson Business And Information Technologies (BIT) Project A Global Study of Business Practice, chapter 5, pages 145-172, World Scientific Publishing Co. Pte. Ltd..
    12. Dale W. Jorgenson & Kevin J. Stiroh, 2000. "Raising the Speed Limit: U.S. Economic Growth in the Information Age," Brookings Papers on Economic Activity, Economic Studies Program, The Brookings Institution, vol. 31(1), pages 125-236.
    13. Edward Wolff, 2006. "The growth of information workers in the US economy, 1950-2000: the role of technological change, computerization, and structural change," Economic Systems Research, Taylor & Francis Journals, vol. 18(3), pages 221-255.
    14. Kevin J. Stiroh, 2002. "Information Technology and the U.S. Productivity Revival: What Do the Industry Data Say?," American Economic Review, American Economic Association, vol. 92(5), pages 1559-1576, December.
    15. Sergio Godoy & Maria Soledad Herrera & Marcos Sepúlveda, 2009. "The Impact Of It In An Emerging Country: Results From The First Bit-Chile Survey," World Scientific Book Chapters, in: Uday Karmarkar & Vandana Mangal (ed.), The UCLA Anderson Business And Information Technologies (BIT) Project A Global Study of Business Practice, chapter 2, pages 31-64, World Scientific Publishing Co. Pte. Ltd..
    16. Uday S. Karmarkar & Kihoon Kim & Hosun Rhim, 2015. "Industrialization, Productivity and the Shift to Services and Information," Production and Operations Management, Production and Operations Management Society, vol. 24(11), pages 1675-1695, November.
    17. Uday Karmarkar, 2014. "The Industrialization of Services," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 2, pages 25-32, Springer.
    18. Felipe Caro & Victor Martínez-de-Albéniz, 2012. "Product and Price Competition with Satiation Effects," Management Science, INFORMS, vol. 58(7), pages 1357-1373, July.
    19. Lorin M. Hitt & Frances X. Frei, 2002. "Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking," Management Science, INFORMS, vol. 48(6), pages 732-748, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Narayan Ramasubbu & Jennifer Shang & Jerrold H. May & Youxu Tjader & Luis Vargas, 2019. "Task Interdependence and Firm Performance in Outsourced Service Operations," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 658-673, July.
    2. Yue Dai & Tianjun Feng & Christopher S. Tang & Xiaole Wu & Fuqiang Zhang, 2020. "Twenty Years in the Making: The Evolution of the Journal of Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 1-10, January.
    3. Hao Zhang & Guangwen Kong & Sampath Rajagopalan, 2018. "Contract Design by Service Providers with Private Effort," Management Science, INFORMS, vol. 64(6), pages 2672-2689, June.
    4. Ed Cook & Jason R. W. Merrick, 2023. "Technology Implementation at Capital One," Interfaces, INFORMS, vol. 53(3), pages 178-191, May.
    5. Rafael Marques & Rafael Teixeira & Daniel P. Lacerda & Fabio S. Piran, 2023. "Exploring outsourcing service productivity from the buyer and supplier perspective: A case analysis in the fleet maintenance industry," Operations Management Research, Springer, vol. 16(2), pages 853-867, June.
    6. Christopher S. Tang, 2016. "OM Forum—Making OM Research More Relevant: “Why?” and “How?”," Manufacturing & Service Operations Management, INFORMS, vol. 18(2), pages 178-183, May.
    7. Rafael Teixeira & Renato Przyczynski & Jeff Shockley, 2022. "B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 645-679, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Guillaume Roels, 2020. "High-Performance Practice Processes," Management Science, INFORMS, vol. 66(4), pages 1509-1526, April.
    2. Aparupa Das Gupta & Uday S. Karmarkar & Guillaume Roels, 2016. "The Design of Experiential Services with Acclimation and Memory Decay: Optimal Sequence and Duration," Management Science, INFORMS, vol. 62(5), pages 1278-1296, May.
    3. Ioannis Bellos & Stylianos Kavadias, 2021. "Service Design for a Holistic Customer Experience: A Process Framework," Management Science, INFORMS, vol. 67(3), pages 1718-1736, March.
    4. Kiley, Michael T., 2001. "Computers and growth with frictions: aggregate and disaggregate evidence," Carnegie-Rochester Conference Series on Public Policy, Elsevier, vol. 55(1), pages 171-215, December.
    5. Dale W. Jorgenson & Mun S. Ho & Kevin J. Stiroh, 2008. "A Retrospective Look at the U.S. Productivity Growth Resurgence," Journal of Economic Perspectives, American Economic Association, vol. 22(1), pages 3-24, Winter.
    6. Espinoza, Héctor & Kling, Gerhard & McGroarty, Frank & O'Mahony, Mary & Ziouvelou, Xenia, 2020. "Estimating the impact of the Internet of Things on productivity in Europe," LSE Research Online Documents on Economics 116391, London School of Economics and Political Science, LSE Library.
    7. Basu, Susanto & Fernald, John G. & Shapiro, Matthew D., 2001. "Productivity growth in the 1990s: technology, utilization, or adjustment?," Carnegie-Rochester Conference Series on Public Policy, Elsevier, vol. 55(1), pages 117-165, December.
    8. Dale W. Jorgenson & Mun S. Ho & Kevin J. Stiroh, 2005. "Growth of US Industries and Investments in Information Technology and Higher Education," NBER Chapters, in: Measuring Capital in the New Economy, pages 403-478, National Bureau of Economic Research, Inc.
    9. Henry van der Wiel, 2001. "Does ICT boost Dutch productivity growth?," CPB Document 16.rdf, CPB Netherlands Bureau for Economic Policy Analysis.
    10. Harald Edquist & Magnus Henrekson, 2006. "Technological Breakthroughs and Productivity Growth," Research in Economic History, in: Research in Economic History, pages 1-53, Emerald Group Publishing Limited.
    11. Crafts, Nicholas, 2004. "Productivity Growth in the Industrial Revolution: A New Growth Accounting Perspective," The Journal of Economic History, Cambridge University Press, vol. 64(2), pages 521-535, June.
    12. Oliner, Stephen D. & Sichel, Daniel E. & Stiroh, Kevin J., 2008. "Explaining a productive decade," Journal of Policy Modeling, Elsevier, vol. 30(4), pages 633-673.
    13. Diego Martínez, y José L. Torres & Jesús Rodríguez-López & José L. Torres, 2008. "Productivity growth and technological change in Europe and us," Economic Working Papers at Centro de Estudios Andaluces E2008/12, Centro de Estudios Andaluces.
    14. Alexander Murray, 2017. "What Explains the Post-2004 U.S.Productivity Slowdown?," CSLS Research Reports 2017-05, Centre for the Study of Living Standards.
    15. Robert Inklaar & Marcel P. Timmer & Bart Van Ark, 2007. "Mind the Gap! International Comparisons of Productivity in Services and Goods Production," German Economic Review, Verein für Socialpolitik, vol. 8(2), pages 281-307, May.
    16. Gordon, Robert J. & Sayed, Hassan, 2020. "Transatlantic Technologies: The Role of ICT in the Evolution of U.S. and European Productivity Growth," CEPR Discussion Papers 15011, C.E.P.R. Discussion Papers.
    17. Robert J. Gordon & Hassan Sayed, 2019. "The Industry Anatomy of the Transatlantic Productivity Growth Slowdown," NBER Working Papers 25703, National Bureau of Economic Research, Inc.
    18. Fernandes, Ana M. & Mattoo, Aaditya & Nguyen, Huy & Schiffbauer, Marc, 2019. "The internet and Chinese exports in the pre-ali baba era," Journal of Development Economics, Elsevier, vol. 138(C), pages 57-76.
    19. Morvarid Rahmani & Luyi Gui & Atalay Atasu, 2021. "The Implications of Recycling Technology Choice on Extended Producer Responsibility," Production and Operations Management, Production and Operations Management Society, vol. 30(2), pages 522-542, February.
    20. Li, Yanfei & Yao, Shuntian & Chia, Wai-Mun, 2009. "Endogenous Firm and Information Rent Under Demand Uncertainty," MPRA Paper 13506, University Library of Munich, Germany, revised 16 Feb 2009.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormsom:v:17:y:2015:i:2:p:136-141. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.