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Managing Knowledge in the Dark: An Empirical Study of the Reliability of Capability Evaluations

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  • Jerker Denrell

    (Graduate School of Business, Stanford University, 518 Memorial Way, Stanford, California 94305-5015)

  • Niklas Arvidsson

    (NormannPartners AB, Drottninggatan 33, SE-11151 Stockholm, Sweden)

  • Udo Zander

    (Institute of International Business, Stockholm School of Economics, Box 6501, 113 83, Stockholm, Sweden)

Abstract

If knowledge is to be managed and transferred, it is essential that members of organizations know and agree on where capabilities reside. Few studies, however, have examined the difficulties of evaluating capabilities in large firms. This paper reports an in-depth empirical study of capabilities central to knowledge management efforts in large leading multinational companies. The results show that evaluation of these capabilities is a complex task. The median interrater correlation for capabilities designated as strategic by top management is only 0.28. Analysis of the determinants of reliability show that the difference in evaluations is largest for subsidiaries managers know less about, for younger subsidiaries, and for subsidiaries in less important markets. The results of our empirical study have important implications for creating, retaining, and transferring knowledge in organizations.

Suggested Citation

  • Jerker Denrell & Niklas Arvidsson & Udo Zander, 2004. "Managing Knowledge in the Dark: An Empirical Study of the Reliability of Capability Evaluations," Management Science, INFORMS, vol. 50(11), pages 1491-1503, November.
    • Handle: RePEc:inm:ormnsc:v:50:y:2004:i:11:p:1491-1503
    DOI: 10.1287/mnsc.1040.0239
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