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Management Information Systems: The Challenge to Rationality and Emotionality

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  • Chris Argyris

    (Yale University)

Abstract

If management information systems achieve their designers' highest levels of aspiration, they will tend to create conditions where executives will experience (1) reduction of space of free movement, (2) psychological failure and double bind, (3) leadership based more on competence than formal power, and (4) decreased feelings of essentiality. These experiences will tend to create genuine resistance to MIS. MIS specialists, in turn, are not presently equipped to cope with the emotional problems caused by their systems. They react over rationally, which is an emotional response, and have difficulty in coping with their own and the executives' feelings and behavior.

Suggested Citation

  • Chris Argyris, 1971. "Management Information Systems: The Challenge to Rationality and Emotionality," Management Science, INFORMS, vol. 17(6), pages 275-292, February.
    • Handle: RePEc:inm:ormnsc:v:17:y:1971:i:6:p:b275-b292
    DOI: 10.1287/mnsc.17.6.B275
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    Cited by:

    1. Janet Trewin, 1996. "The Impact of the Introduction of an Expert System on a Public Accounting Organization," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 5(3), pages 185-197, September.
    2. Carmela Rizza & Antonio Leotta & Daniela Ruggeri, 2017. "Accounting Information Systems as Sensemaking Tools in DecisionMaking Processes of Small Firms," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(4), pages 248-262, October.
    3. Little, John D. C., 1978. "Decision support for marketing management," Working papers 1019-78., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    4. John W. Boudreau, 2004. "50th Anniversary Article: Organizational Behavior, Strategy, Performance, and Design in Management Science," Management Science, INFORMS, vol. 50(11), pages 1463-1476, November.
    5. Enrique Yacuzzi & Víctor M. Rodríguez, 2002. "Diseño e implantación de un sistema de apoyo a las decisiones basado en el modelo de transporte," CEMA Working Papers: Serie Documentos de Trabajo. 214, Universidad del CEMA.
    6. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.

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