—Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone
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DOI: 10.1287/mksc.1080.0428
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- Roland T. Rust & Ming-Hui Huang, 2014. "The Service Revolution and the Transformation of Marketing Science," Marketing Science, INFORMS, vol. 33(2), pages 206-221, March.
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Keywords
service quality; service pricing; customer experience; negative externality; customer discomfort management; compensation; customer satisfaction;All these keywords.
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