IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v43y2013i6p554-565.html
   My bibliography  Save this article

ASP, The Art and Science of Practice: From Edelman Award to INFORMS Prize—Jeppesen’s 15-Year Journey Toward Analytics Excellence and Lessons Learned Along the Way

Author

Listed:
  • Stefan E. Karisch

    (Jeppesen, a Boeing Company, Englewood, Colorado 80112)

  • William J. Tarantino

    (Active Decision Support Inc., Monterey, California 93940)

Abstract

For nearly 80 years, Jeppesen has helped people safely reach their destinations by providing aviation professionals worldwide with navigational information, flight-planning services, and operations solutions. About 20 years ago, Jeppesen—like many companies—began to struggle with the transformation from the Triassic age of cumbersome machinery and analog pencil-on-paper decision making to electronic media and charting in the fast-moving digital age. Many companies failed to survive this transformation, or they continue to struggle. Jeppesen has thrived in this new world of complex digital technologies, shifting customer demands, and mutable markets. It has done so by moving from a product-based focus to a customer-based focus and by using operations research (OR) as an essential decision-making strategy to improve its ability to satisfy customer demands. Jeppesen’s use of OR is noteworthy; the company won the Franz Edelman Award in 2000 and the INFORMS Prize in 2010. How did it manage the internal change to reach the OR excellence needed to attain such recognition? What are some of the lessons learned along the way? And what is next? One thing is certain: over this period, OR has enabled the improved decision making that resulted in hundreds of millions of dollars in benefits to Jeppesen and several billion dollars in benefits to its customers. In this paper, we describe some pivotal events that led to Jeppesen’s current reliance on OR as a strategic capability.

Suggested Citation

  • Stefan E. Karisch & William J. Tarantino, 2013. "ASP, The Art and Science of Practice: From Edelman Award to INFORMS Prize—Jeppesen’s 15-Year Journey Toward Analytics Excellence and Lessons Learned Along the Way," Interfaces, INFORMS, vol. 43(6), pages 554-565, December.
  • Handle: RePEc:inm:orinte:v:43:y:2013:i:6:p:554-565
    DOI: 10.1287/inte.2013.0713
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.2013.0713
    Download Restriction: no

    File URL: https://libkey.io/10.1287/inte.2013.0713?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Elena Katok & William Tarantino & Ralph Tiedeman, 2001. "Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company," Interfaces, INFORMS, vol. 31(1), pages 7-29, February.
    2. Elena Katok & William Tarantino & Terry P. Harrison, 2003. "Investment in production resource flexibility: An empirical investigation of methods for planning under uncertainty," Naval Research Logistics (NRL), John Wiley & Sons, vol. 50(2), pages 105-129, March.
    3. Niklas Kohl & Stefan Karisch, 2004. "Airline Crew Rostering: Problem Types, Modeling, and Optimization," Annals of Operations Research, Springer, vol. 127(1), pages 223-257, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Maenhout, Broos & Vanhoucke, Mario, 2010. "A hybrid scatter search heuristic for personalized crew rostering in the airline industry," European Journal of Operational Research, Elsevier, vol. 206(1), pages 155-167, October.
    2. Jens Brunner & Jonathan Bard & Rainer Kolisch, 2009. "Flexible shift scheduling of physicians," Health Care Management Science, Springer, vol. 12(3), pages 285-305, September.
    3. Mehran Hojati, 2010. "Near-optimal solution to an employee assignment problem with seniority," Annals of Operations Research, Springer, vol. 181(1), pages 539-557, December.
    4. Mauro Falasca & Christopher Zobel & Cliff Ragsdale, 2011. "Helping a Small Development Organization Manage Volunteers More Efficiently," Interfaces, INFORMS, vol. 41(3), pages 254-262, June.
    5. Jesica Armas & Luis Cadarso & Angel A. Juan & Javier Faulin, 2017. "A multi-start randomized heuristic for real-life crew rostering problems in airlines with work-balancing goals," Annals of Operations Research, Springer, vol. 258(2), pages 825-848, November.
    6. Fuentes, Manuel & Cadarso, Luis & Marín, Ángel, 2019. "A hybrid model for crew scheduling in rail rapid transit networks," Transportation Research Part B: Methodological, Elsevier, vol. 125(C), pages 248-265.
    7. A I Jarrah & J F Bard, 2011. "Pickup and delivery network segmentation using contiguous geographic clustering," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(10), pages 1827-1843, October.
    8. Dennis Huisman & Leo G. Kroon & Ramon M. Lentink & Michiel J. C. M. Vromans, 2005. "Operations Research in passenger railway transportation," Statistica Neerlandica, Netherlands Society for Statistics and Operations Research, vol. 59(4), pages 467-497, November.
    9. Balázs Kecskeméti & Adrián Bilics, 2013. "Bus driver duty optimization using an integer programming and evolutionary hybrid algorithm," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 21(4), pages 745-755, December.
    10. Zeren, Bahadır & Özcan, Ender & Deveci, Muhammet, 2024. "An adaptive greedy heuristic for large scale airline crew pairing problems," Journal of Air Transport Management, Elsevier, vol. 114(C).
    11. De Bruecker, Philippe & Beliën, Jeroen & Van den Bergh, Jorne & Demeulemeester, Erik, 2018. "A three-stage mixed integer programming approach for optimizing the skill mix and training schedules for aircraft maintenance," European Journal of Operational Research, Elsevier, vol. 267(2), pages 439-452.
    12. Doi, Tsubasa & Nishi, Tatsushi & Voß, Stefan, 2018. "Two-level decomposition-based matheuristic for airline crew rostering problems with fair working time," European Journal of Operational Research, Elsevier, vol. 267(2), pages 428-438.
    13. Panta Lučić & Dušan Teodorović, 2007. "Metaheuristics approach to the aircrew rostering problem," Annals of Operations Research, Springer, vol. 155(1), pages 311-338, November.
    14. Boubaker, Khaled & Desaulniers, Guy & Elhallaoui, Issmail, 2010. "Bidline scheduling with equity by heuristic dynamic constraint aggregation," Transportation Research Part B: Methodological, Elsevier, vol. 44(1), pages 50-61, January.
    15. Medard, Claude P. & Sawhney, Nidhi, 2007. "Airline crew scheduling from planning to operations," European Journal of Operational Research, Elsevier, vol. 183(3), pages 1013-1027, December.
    16. Atoosa Kasirzadeh & Mohammed Saddoune & François Soumis, 2017. "Airline crew scheduling: models, algorithms, and data sets," EURO Journal on Transportation and Logistics, Springer;EURO - The Association of European Operational Research Societies, vol. 6(2), pages 111-137, June.
    17. Asvin Goel & Thibaut Vidal, 2014. "Hours of Service Regulations in Road Freight Transport: An Optimization-Based International Assessment," Transportation Science, INFORMS, vol. 48(3), pages 391-412, August.
    18. Falasca, Mauro & Zobel, Christopher, 2012. "An optimization model for volunteer assignments in humanitarian organizations," Socio-Economic Planning Sciences, Elsevier, vol. 46(4), pages 250-260.
    19. Hartog, A. & Huisman, D. & Abbink, E.J.W. & Kroon, L.G., 2006. "Decision support for crew rostering at NS," Econometric Institute Research Papers EI 2006-04, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    20. Ralf Borndörfer & Guillaume Sagnol & Thomas Schlechte & Elmar Swarat, 2017. "Optimal duty rostering for toll enforcement inspectors," Annals of Operations Research, Springer, vol. 252(2), pages 383-406, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:43:y:2013:i:6:p:554-565. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.