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A Decision Support System for Planning Remanufacturing at Nortel Networks

Author

Listed:
  • Jonathan D. Linton

    (401C Dibner, Department of Management, Polytechnic University, Six Metrotech Center, Brooklyn, New York 11201)

  • David A. Johnston

    (Schulich School of Business, 4700 Keele Street, York University, Toronto, Ontario, M3J 1P3 Canada)

Abstract

We developed a decision support system (DSS) for Nortel Networks, an international digital and internet network equipment manufacturer, to improve its planning of its remanufacturing operations for circuit assemblies. This has resulted in economic benefits to the company during the past three years. The system embodies a reverse-logistics model that allows decision makers to better plan the outbound and inbound product flows involved in making design changes. Careful modeling of the decision-making process and its embodiment in appropriate information technology were keys to the successful implementation of the project in Nortel's operations.

Suggested Citation

  • Jonathan D. Linton & David A. Johnston, 2000. "A Decision Support System for Planning Remanufacturing at Nortel Networks," Interfaces, INFORMS, vol. 30(6), pages 17-31, December.
    • Handle: RePEc:inm:orinte:v:30:y:2000:i:6:p:17-31
    DOI: 10.1287/inte.30.6.17.11631
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    References listed on IDEAS

    as
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    3. Fleischmann, Moritz & Bloemhof-Ruwaard, Jacqueline M. & Dekker, Rommert & van der Laan, Erwin & van Nunen, Jo A. E. E. & Van Wassenhove, Luk N., 1997. "Quantitative models for reverse logistics: A review," European Journal of Operational Research, Elsevier, vol. 103(1), pages 1-17, November.
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    Cited by:

    1. de Brito, M.P. & Flapper, S.D.P. & Dekker, R., 2002. "Reverse logistics," Econometric Institute Research Papers EI 2002-21, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    2. Marisa P. Brito & Rommert Dekker & Simme Douwe P. Flapper, 2005. "Reverse Logistics: A Review of Case Studies," Lecture Notes in Economics and Mathematical Systems, in: Bernhard Fleischmann & Andreas Klose (ed.), Distribution Logistics, pages 243-281, Springer.
    3. de Koster, M.B.M. & de Brito, M.P. & van de Vendel, M.A., 2002. "How to organise return handling; an exploratory study with nine retailer warehouses," Econometric Institute Research Papers EI 2002-11, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute.
    4. Dev, Navin K. & Shankar, Ravi & Choudhary, Alok, 2017. "Strategic design for inventory and production planning in closed-loop hybrid systems," International Journal of Production Economics, Elsevier, vol. 183(PB), pages 345-353.
    5. Linton, Jonathan D. & Yeomans, J. Scott & Yoogalingam, Reena, 2005. "Recovery and reclamation of durable goods: a study of television CRTs," Resources, Conservation & Recycling, Elsevier, vol. 43(4), pages 337-352.

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