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Impact of Cultural Diversity on Employee Performance: A Study of Expatriates

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  • Abdelfatah Arman

    (American University of Ras Al Khaimah, UAE)

  • Osama Sohaib

    (American University of Ras Al Khaimah, UAE)

  • Vazeerjan Begum

    (American University of Ras Al Khaimah, UAE)

  • Aaesha Aaesha Alkharman

    (American University of Ras Al Khaimah, UAE)

Abstract

The purpose of this study was to investigate the influence of cultural diversity on job satisfaction and its effect on expatriate work performance. Structured interviews were conducted to collect qualitative data from a sample group of expatriates five participants from mixed nationalities in a private sector organization based in the United Arab Emirates. Thematic analysis identified three emergent themes of culture that negatively impacted expatriates' job satisfaction, causing reduced employee performance, and two themes were identified that increased expatriate performance at work (enhanced creativity and innovation). This research contributes to the body of academic knowledge about the effect of cultural diversity on expatriate employee performance. The value for praxis from this study are recommendations for managerial action to improve expatriate work performance.

Suggested Citation

  • Abdelfatah Arman & Osama Sohaib & Vazeerjan Begum & Aaesha Aaesha Alkharman, 2024. "Impact of Cultural Diversity on Employee Performance: A Study of Expatriates," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 15(1), pages 1-14, January.
    • Handle: RePEc:igg:jssmet:v:15:y:2024:i:1:p:1-14
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    References listed on IDEAS

    as
    1. Singh, Sanjay Kumar & Tarba, Shlomo Y. & Wood, Geoffrey & Bozionelos, Nikos & Del Giudice, Manlio & Pereira, Vijay & Latan, Hengky, 2022. "Adjustment and work outcomes of self-initiated expatriates in the United Arab Emirates: Development and testing of a model," Journal of International Management, Elsevier, vol. 28(3).
    2. Santosh Dev & Swati Sharma, 2021. "Employee Satisfaction and Gender: A Study of Indian Banks," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(1), pages 1-16, January.
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