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How Perceived Inclusion Impacts Minority Employees' Organizational Satisfaction in the UAE Banking Industry

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  • Abdelfatah Arman

    (American University of Ras Al Khaimah, Ras Al Khaimah, UAE)

Abstract

A quantitative exploratory approach was used for the present study to measure the relationship between minority status and job satisfaction of individuals employed by foreign or UAE-owned banks operating in the UAE and the relationship between minority workers' status and their perception of inclusion in their workgroups. A total of 800 participants were sought for the study. The study indicates that UAE nationals, as an Arab minority in these banking institutions, felt excluded, and this perception affected their satisfaction. The present study reveals a new finding which is that when assessing minority individuals who are employed in UAE-owned banks with minority workers who are employed with foreign-owned banking organizations, those UAE nationals who are employed in UAE-owned banks felt more included and satisfied than their counterparts who are working in foreign-owned banks. Additionally, the study indicates that religious affiliation alone as one dimension of diversity does not increase an employee's job satisfaction. For example, UAE nationals are among Muslim respondents in the UAE banking sector whose Islamic affiliation among other participants represented the majority (n = 529) of the research's participants but since they were an ethnic minority, results demonstrate a negative relationship between religious affiliation and job satisfaction for the prevailing religion among the study's respondents.

Suggested Citation

  • Abdelfatah Arman, 2023. "How Perceived Inclusion Impacts Minority Employees' Organizational Satisfaction in the UAE Banking Industry," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 14(1), pages 1-14, January.
  • Handle: RePEc:igg:jssmet:v:14:y:2023:i:1:p:1-14
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    References listed on IDEAS

    as
    1. Yazan Emnawer Al-Haraisa & *Noor Al-Ma'aitah & Khalaf Al-Tarawneh & Ahmad Abuzaid, 2021. "Talent Management Practices and Competitive Advantage: Evidence From the Jordanian Insurance Sector," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(5), pages 102-115, September.
    2. Khalaf Al-Tarawneh, 2021. "Organizational Commitment and Its Impact on Job Performance: A Case From Jordan," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(6), pages 126-140, November.
    3. Brian J. Galli, 2020. "Impact and Role of Motivation Theories in Continuous Improvement Environments: A Reflection of Literature," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 11(1), pages 1-13, January.
    4. Santosh Dev & Swati Sharma, 2021. "Employee Satisfaction and Gender: A Study of Indian Banks," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(1), pages 1-16, January.
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