IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v29y2018i1p1-17.html
   My bibliography  Save this article

ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy

Author

Listed:
  • Andrea Chiarini
  • Emidia Vagnoni
  • Luca Chiarini

Abstract

Enterprise resource planning has been mainly implemented in private industries and there are few inquiries of implementation in public healthcare, particularly in Europe. Hence, this paper aims to enrich the debate concerning public healthcare by investigating one of the first applications in Italy. The research aims at highlighting the benefits brought by the implementation as well as the criticalities encountered. We found that benefits can be classified into four theoretical categories: patients' satisfaction, stakeholders' satisfaction, operations efficiency, and strategic and performance management. Whereas criticalities such as complexity of the project, process reengineering and staff's involvement can impede the implementation. The novelty and value of the paper lie in a new classification of benefits and criticalities concerning enterprise resource planning implementation in public healthcare. The classification is particularly useful for practitioners and managers who want to implement structured enterprise resource planning in complex organisations such as large public hospitals. We concluded with the limitations of this research and the new avenues of research opened.

Suggested Citation

  • Andrea Chiarini & Emidia Vagnoni & Luca Chiarini, 2018. "ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 29(1), pages 1-17.
    • Handle: RePEc:ids:ijsoma:v:29:y:2018:i:1:p:1-17
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=88460
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muhammad Fiaz & Amir Ikram & Asad Ilyas, 2018. "Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality," Administrative Sciences, MDPI, vol. 8(3), pages 1-12, July.
    2. Ippolito, Adelaide & Sorrentino, Marco & Guardato, Luisa & Marcello, Raffaele & Paolone, Giuseppe, 2024. "The paradoxes of the reengineering of information flows for management control: A case study in a public university hospital," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:29:y:2018:i:1:p:1-17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.