IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v14y2013i2p131-156.html
   My bibliography  Save this article

Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study

Author

Listed:
  • Alan D. Smith
  • William T. Rupp
  • Darlene Motley

Abstract

The present study focuses on corporate reputation from a resource-based view (RBV) theoretical viewpoint as an intangible strategic asset. Although empirical evidence is very sparse on the subject and relatively immature at this stage of development, best business practices dictate that a favourable reputation is positively associated with future financial performance. However, having a sterling company reputation is not only beneficial to a firm's strategic position in a tight economic marketplace, but it may contribute to a firm's sustainable competitive advantage. Dominion, Dick's Sporting Goods, and Fifth Third Bank provided excellent examples of how a manufacturing and service companies' reputation grants them competitive advantage over rival firms. As with any strategic asset, such as product and service reputation, the present case study provided evidence that there is a positive association with firm performance and the proper management of this asset. A properly nurtured and maintained reputation is valuable, typically rare, and imperfectly imitable, as defined by RBV theoretical assumptions.

Suggested Citation

  • Alan D. Smith & William T. Rupp & Darlene Motley, 2013. "Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 14(2), pages 131-156.
  • Handle: RePEc:ids:ijsoma:v:14:y:2013:i:2:p:131-156
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=51826
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Romel C. Neminõ & Gloria P. Gempes, 2018. "The moderating effect of intellectual capital on the relationship between corporate reputation and knowledge sharing of commercial banks," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 4(3), pages 145-155.
    2. Pedro Teixeira & Arnaldo Coelho & Pedro Fontoura & José Carlos Sá & Francisco J. G. Silva & Gilberto Santos & Luis P. Ferreira, 2022. "Combining lean and green practices to achieve a superior performance: The contribution for a sustainable development and competitiveness—An empirical study on the Portuguese context," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 887-903, July.
    3. Aida Maria Ismail & Izrul Haida Mohd Latiff, 2019. "Board Diversity and Corporate Sustainability Practices: Evidence on Environmental, Social and Governance (ESG) Reporting," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 31-50, May.
    4. Oyindamola Abiola Ajayi & Tsietsi Mmutle & Mpho Chaka, 2022. "A Stakeholders’ Perspective of Reputation Dimensions for Service Organisations: Evidence from a Developing Country Context," Corporate Reputation Review, Palgrave Macmillan, vol. 25(4), pages 287-299, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:14:y:2013:i:2:p:131-156. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.