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Technology-based vs. face-to-face interaction for knowledge sharing in the project teams

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  • Abobakr Aljuwaiber

Abstract

Knowledge sharing is indispensable for business organisations. The construction industry is one of the sectors in which intensive knowledge is spread across project-based teams. This study sheds light on which method is better for knowledge sharing within construction organisations: technology-based or face-to-face meetings. This research aims to understand organisational knowledge sharing by identifying and exploring the motivations and consequences of using face-to-face interaction vs. technology-based communication in project-based teams. This was undertaken through a qualitative case study with 15 employees of a large construction organisation. A qualitative analysis revealed four main factors related to worth adding a technology-based to face-to-face communication: the use of multiple communication strategies for knowledge sharing, whether sharing of all information via technology is allowed, legal restrictions, and limits on face-to-face communication due to work pressures. These findings contribute to the existing literature by identifying barriers and preferences regarding tools for sharing knowledge in a construction firm.

Suggested Citation

  • Abobakr Aljuwaiber, 2019. "Technology-based vs. face-to-face interaction for knowledge sharing in the project teams," International Journal of Project Organisation and Management, Inderscience Enterprises Ltd, vol. 11(3), pages 227-242.
    • Handle: RePEc:ids:ijpoma:v:11:y:2019:i:3:p:227-242
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    Cited by:

    1. Majid Zamiri & Ali Esmaeili, 2024. "Methods and Technologies for Supporting Knowledge Sharing within Learning Communities: A Systematic Literature Review," Administrative Sciences, MDPI, vol. 14(1), pages 1-34, January.
    2. Noack, Anika, 2022. "Knowledge and Technology Transfer under Digital Conditions: Transfer Intermediaries in Eastern Germany and the Role of Digital Means, Trust and Face-to-Face Interactions," fast track to transfer – Working Paper Series 004, Technical University of Wildau and the Brandenburg Technical University of Cottbus-Senftenberg, Innovation Hub 13 - fast track to transfer.

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