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Personality influences trust differently in virtual and face-to-face teams

Author

Listed:
  • Kimberly Furumo
  • Emmeline de Pillis
  • David Green

Abstract

Trust is important in teams because the transaction costs in teams are lower when trust is high. The individuals who trust each other feel less compelled to monitor or double-check the work completed by others. In this study, we examine the impact of individual personality dimensions on trust for individuals working in virtual and face-to-face teams. We randomly assigned participants to either a virtual or face-to-face team to complete a project. As expected, higher levels of trust were associated with higher levels of satisfaction. In addition, personality traits predicted trust levels. The effect of personality on trust and of trust on satisfaction is stronger in virtual teams. In order to maximise the trust levels, virtual teams should be comprised of members who are high in agreeableness, conscientiousness and extraversion, while in face-to-face teams, extraverted individuals seem to report higher levels of trust.

Suggested Citation

  • Kimberly Furumo & Emmeline de Pillis & David Green, 2009. "Personality influences trust differently in virtual and face-to-face teams," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 9(1), pages 36-58.
    • Handle: RePEc:ids:ijhrdm:v:9:y:2009:i:1:p:36-58
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    Citations

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    Cited by:

    1. Sobia Shujaat & Amir Manzoor & Nadeem A.Syed, 2014. "Impact Of Team Work On Employee Satisfaction," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 10(2), pages 71-80.
    2. Sobia Shujaat & Amir Manzoor & Nadeem A. Syed, 2014. "Impact Of Team Work On Employee Satisfaction," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 10(2), pages 10-16.
    3. Amélie Thery & Michel Verstraeten, 2018. "Satisfaction and Perception of Conflict in Teams: Understanding their Relationship and the Importance of Interaction Types," Working Papers CEB 18-014, ULB -- Universite Libre de Bruxelles.

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