Auditing model for the introduction of computerised maintenance management system

Increases in competition, the introduction of advance manufacturing techniques and new production management systems have made maintenance an area of growing importance in organisations. To achieve efficient maintenance management it is necessary to have technical, economic and historical information about devices and facilities companies use computerised maintenance management systems (CMMS) for this purpose. However, there is a high risk of failure associated with the introduction of CMMSs, and a serious lack of objective models with which to control their introduction. This paper presents an innovative auditing model for the introduction of CMMSs using the fuzzy analytic hierarchy process. The auditing model offers a quantitative and qualitative assessment of the status of the introduction of a CMMS. It enables deficiencies in installation to be detected so that corrective actions can be taken, as part of a process of continuous improvement. The auditing model has been applied to a hospital.