IDEAS home Printed from https://ideas.repec.org/a/ids/ijisen/v2y2007i4p454-478.html
   My bibliography  Save this article

Multicriteria decision making in Maintenance Quality Function Deployment through the Analytical Hierarchy Process

Author

Listed:
  • V.R. Pramod
  • K. Sampath
  • S.R. Devadasan
  • V.P. Jagathy Raj
  • G. Dakshina Moorthy

Abstract

Quality Function Deployment (QFD) is a technique used in the Total Quality Management (TQM) field for converting customers' vague language into technical languages. Total Productive Maintenance (TPM) is an approach being followed to achieve quality in maintenance engineering activities. In order to nourish the synergic power of QFD and TPM, a model called Maintenance Quality Function Deployment (MQFD) has been developed. One of the hallmarks of MQFD implementation is the consideration of factors such as customers, technology, competitors, etc. If MQFD implementation is to be successful among organisations with heterogeneous cultures, their critical factors have to be compared thoroughly. The technique 'Analytic Hierarchy Process' (AHP) helps to achieve this task. AHP carry out pairwise comparison and sensitivity analysis of various critical factors and subfactors considered in MQFD projects. A sample application study of implementing AHP in MQFD programme in a maintenance-intensive Indian automobile service station was carried out. The details are illustrated in the subsequent sections of the article.

Suggested Citation

  • V.R. Pramod & K. Sampath & S.R. Devadasan & V.P. Jagathy Raj & G. Dakshina Moorthy, 2007. "Multicriteria decision making in Maintenance Quality Function Deployment through the Analytical Hierarchy Process," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 2(4), pages 454-478.
    • Handle: RePEc:ids:ijisen:v:2:y:2007:i:4:p:454-478
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=13189
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. María Carmen Carnero, 2015. "Auditing model for the introduction of computerised maintenance management system," International Journal of Data Science, Inderscience Enterprises Ltd, vol. 1(1), pages 17-41.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijisen:v:2:y:2007:i:4:p:454-478. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=188 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.