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Critical Processes Of Knowledge Management: An Approach Toward The Creation Of Customer Value

Author

Listed:
  • Cepeda-Carrion, Ignacio

    (Universidad de Sevilla (Spain))

  • Martelo-Landroguez, Silvia

    (Universidad de Sevilla (Spain))

  • Leal-Rodríguez,Antonio L.

    (Universidad de Sevilla (Spain))

  • Leal-Millán, Antonio

    (Universidad de Sevilla (Spain))

Abstract

The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers. / 0

Suggested Citation

  • Cepeda-Carrion, Ignacio & Martelo-Landroguez, Silvia & Leal-Rodríguez,Antonio L. & Leal-Millán, Antonio, 2017. "Critical Processes Of Knowledge Management: An Approach Toward The Creation Of Customer Value," European Research on Management and Business Economics (ERMBE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 23(1), pages 1-7.
    • Handle: RePEc:idi:jermbe:v:23:y:2017:i:1:p:1-7
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    Citations

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    Cited by:

    1. Nurul Syamimi Samsuddin & Hayatul Safrah Salleh & Wan Izatul Asma Wan Talaat & Jumadil Saputra, 2024. "The Role of Traditional Knowledge Due to Climate Change Adaptation and Economic Wellbeing in Island Communities: A Case Study of Terengganu, Malaysia," Sustainability, MDPI, vol. 16(10), pages 1-22, May.
    2. Ree Chan Ho & Muslim Amin, 2023. "Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 585-598, September.
    3. Matar Ibrahim & Raudeliūnienė Jurgita, 2018. "A Road Map for Enhancing the Entrepreneurial Knowledge Potential of the Lebanese Small and Medium-Sized Enterprises," Open Economics, De Gruyter, vol. 1(1), pages 131-141, October.
    4. Chen, Yantai & Luo, Haibei & Chen, Jin & Guo, Yanlin, 2022. "Building data-driven dynamic capabilities to arrest knowledge hiding: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 139(C), pages 1138-1154.
    5. Hossein Sayyadi Tooranloo & Sepideh Saghafi, 2019. "Investigating the Impact of Using Knowledge Management on Organisational Agility through Competitive Intelligence and Strategic Thinking," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-31, June.
    6. Weidner, Nadia & Som, Oliver & Horvat, Djerdj, 2023. "An integrated conceptual framework for analysing heterogeneous configurations of absorptive capacity in manufacturing firms with the DUI innovation mode," Technovation, Elsevier, vol. 121(C).
    7. Cletus Helen Eboh, 2019. "Evaluation of the Conceptual Theories, Elements, and Processes of Knowledge Management in Modern Day Organisations," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 10(1), pages 37-54, April.
    8. Hamed Gholami & Muhamad Zameri Mat Saman & Safian Sharif & Norhayati Zakuan & Falah Abu & Siti Rahmah Awang, 2018. "Critical Success Factors of Student Relationship Management," Sustainability, MDPI, vol. 10(12), pages 1-18, November.

    More about this item

    Keywords

    Dynamic capability; Knowledge management; Knowledge management processes; Customer value; Microfoundations of dynamic capabilities; 0;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • M29 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Other

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