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Relationship between Student Expectations, Perceptions, and Personal Characteristics in Integrated Technical Courses

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Listed:
  • Sandro V. Soares
  • Giovana R. Smania
  • Carlos R. M. Lima
  • Thiago C. Soares
  • Clarissa C. Mussi

Abstract

The objective of this study is to analyse relationships between the characteristics of students attending an integrated technical course and their expectations and perceptions by using the SERVQUAL scale. A questionnaire was applied to the students in two municipalities based on a version adapted from the Servqual scale. A pre-test was performed with five students and the final sample had 249 respondents. Descriptive statistics and multiple regression analysis were the techniques used for data analysis. The results show that students of different school years, those who always attended public schools, those who were at the campus of Araranguá, those who intend to follow a career in their field of study, and mainly those intending to take college entrance exams, have different expectations and perceptions of the course quality. The present study concluded that taking the college entrance exam is the characteristic most strongly related to different levels of expectation and perception. However, the results differ partially from the revised literature.

Suggested Citation

  • Sandro V. Soares & Giovana R. Smania & Carlos R. M. Lima & Thiago C. Soares & Clarissa C. Mussi, 2024. "Relationship between Student Expectations, Perceptions, and Personal Characteristics in Integrated Technical Courses," International Journal of Business and Management, Canadian Center of Science and Education, vol. 18(6), pages 1-52, January.
    • Handle: RePEc:ibn:ijbmjn:v:18:y:2024:i:6:p:52
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    References listed on IDEAS

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    1. Ouissal GOUMAIRI & Es-Saâdia AOULA & Souad BEN SOUDA, 2020. "Application of the SERVQUAL Model for the Evaluation of the Service Quality in Moroccan Higher Education: Public Engineering School as a Case Study," International Journal of Higher Education, Sciedu Press, vol. 9(5), pages 223-223, October.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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