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Customers' Choice between Online or Offline Channel about Search Products, Experience Products and Credence Products

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  • Yicheng Liu

Abstract

This study aims to find out customers’ decisions between online or offline channel about search products, experience products and credence products. For this purpose, we analyzed 120 volunteers with 5 experiments, to verify 6 hypotheses. We summarized traditional online and offline channel theory and tried to research this topic in five aspects, which are website design, offline shop distance, customer group selection, media publicity and offline channel’s help for online. According to the results of 5 experiments, we finally find out customer’s choice between online and offline channel influenced by the category of products and 5 different factors. Besides, we also offer some suggestions about how to attract customers from offline channel to online channel.

Suggested Citation

  • Yicheng Liu, 2016. "Customers' Choice between Online or Offline Channel about Search Products, Experience Products and Credence Products," International Business Research, Canadian Center of Science and Education, vol. 9(11), pages 38-56, November.
    • Handle: RePEc:ibn:ibrjnl:v:9:y:2016:i:11:p:38-56
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    1. Grewal, Dhruv & Janakiraman, Ramkumar & Kalyanam, Kirthi & Kannan, P.K. & Ratchford, Brian & Song, Reo & Tolerico, Stephen, 2010. "Strategic Online and Offline Retail Pricing: A Review and Research Agenda," Journal of Interactive Marketing, Elsevier, vol. 24(2), pages 138-154.
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    Cited by:

    1. Yongrok Choi & Lige Zhang & Jahira Debbarma & Hyoungsuk Lee, 2021. "Sustainable Management of Online to Offline Delivery Apps for Consumers’ Reuse Intention: Focused on the Meituan Apps," Sustainability, MDPI, vol. 13(7), pages 1-14, March.

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    More about this item

    Keywords

    search products; experience products; credence products; online or offline; channel choice;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

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