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The Effect of Price Dispersion on hOtel Performance

Author

Listed:
  • Woo Gon Kim

    (Dedman School of Hospitality, College of Business, Florida State University, 288 Champions Way, UCB 4116, Tallahassee, FL 32306, USA)

  • Meehee Cho

    (Dedman School of Hospitality, College of Business, Florida State University, 288 Champions Way, UCB 4100, Tallahassee, FL 32306-2541, USA)

  • Daekwan Kim

    (Department of Marketing, the College of Business, Florida State University, Rovetta Business Bldg 358, Tallahassee, FL 32306-1110, USA)

  • Geon-Cheol Shin

    (School of Management, Kyung Hee University, 1 Hoegi-dong, Dongdaemun-gu, Seoul 130-701, Republic of Korea)

Abstract

Previous studies have concentrated on comparing price dispersion and price level between offline and online channels. The primary objectives of this study are to (a) investigate the relationships between offline price dispersion and a company's performance, (b) examine the relationships between online price dispersion and a company's performance and (c) investigate the effect of price dispersion between offline and online channels on a company's performance. The findings show that a decrease in online price dispersion has a positive impact on a hotel performance. Therefore, to enhance hotel performance, hotel marketers should manage pricing strategies for multiple online channels; in addition, hotel companies should pursue rate parity policies across different online channels. Conversely, the results show a positive relationship between offline price dispersion and hotel performance. It is suggested that customization and bundling strategies for offline channels enhance the overall profitability of hotels. The findings advance knowledge of consumers' purchasing behaviour and sellers' pricing strategies.

Suggested Citation

  • Woo Gon Kim & Meehee Cho & Daekwan Kim & Geon-Cheol Shin, 2014. "The Effect of Price Dispersion on hOtel Performance," Tourism Economics, , vol. 20(6), pages 1159-1179, December.
    • Handle: RePEc:sae:toueco:v:20:y:2014:i:6:p:1159-1179
    DOI: 10.5367/te.2013.0343
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    References listed on IDEAS

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    3. Agnes L. DeFranco & Cristian Morosan & Nan Hua, 2017. "Moderating the impact of e-commerce expenses on financial performance in US upper upscale hotels," Tourism Economics, , vol. 23(2), pages 429-447, March.
    4. Sainaghi, Ruggero & Phillips, Paul & Zavarrone, Emma, 2017. "Performance measurement in tourism firms: A content analytical meta-approach," Tourism Management, Elsevier, vol. 59(C), pages 36-56.
    5. Aldric Vives & Marta Jacob & Marga Payeras, 2018. "Revenue management and price optimization techniques in the hotel sector," Tourism Economics, , vol. 24(6), pages 720-752, September.

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