Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability
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References listed on IDEAS
- Hsin Hsin Chang, 2006. "Development of performance measurement systems in quality management organisations," The Service Industries Journal, Taylor & Francis Journals, vol. 26(7), pages 765-786, October.
- Naumann, Earl & Jackson, Donald Jr. & Rosenbaum, Mark S., 2001. "How to implement a customer satisfaction program," Business Horizons, Elsevier, vol. 44(1), pages 37-46.
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Cited by:
- Peter Olatunji Olayiwola & Shola Solomon Akeke & Olubusola Mojisola Odusanya, 2019. "Quality Control Management and Customer Retention in Selected Manufacturing Companies in Nigeria: An Empirical Analysis," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 22(71), pages 60-78, March.
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Keywords
Total Quality Management; Customer satisfaction; Services; Organizations; Developing economies;All these keywords.
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