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Sustainability, the Balanced Scorecard, and Event Tourism: The SBSC-ET Model

Author

Listed:
  • Mary Jo Dolasinski

    (School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA)

  • Chris Roberts

    (School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA)

  • Lisa Young

    (School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA)

Abstract

Conceptualized in this paper is the integration of sustainability into the strategic balanced scorecard for event tourism (SBSC-ET), emphasizing a holistic approach to managing event tourism. The community perspective focuses on cultural preservation and social equity, while the host location perspective addresses site sustainability, economic impacts, and stakeholder balance. The providers perspective highlights operational efficiency and sustainability, and the tourist perspective promotes responsible tourism and value co-creation. By organizing metrics according to stakeholder roles and objectives, the SBSC-ET ensures improved management of event tourism, addressing multiple dimensions of sustainability, including community needs, economic impacts, operational efficiency, and tourist experiences, ultimately benefiting all stakeholders involved.

Suggested Citation

  • Mary Jo Dolasinski & Chris Roberts & Lisa Young, 2025. "Sustainability, the Balanced Scorecard, and Event Tourism: The SBSC-ET Model," Sustainability, MDPI, vol. 17(5), pages 1-16, March.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:5:p:2174-:d:1604080
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    References listed on IDEAS

    as
    1. Zawadzki Krystian, 2019. "Impact of the Organisation of Mega Sporting Events on Selected Elements of the Tourism Sector," Polish Journal of Sport and Tourism, Sciendo, vol. 26(1), pages 33-39, March.
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