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Multi-Criteria Decision Making for Risk Management in Quality Management Systems

Author

Listed:
  • Eliana Judith Yazo-Cabuya

    (Facultad de Ciencias Naturales e Ingeniería, Universidad de Bogotá Jorge Tadeo Lozano, Bogotá 110311, Colombia)

  • Asier Ibeas

    (Departamento de Telecomunicaciones e Ingeniería de Sistemas, Universitat Autònoma de Barcelona, 08193 Barcelona, Spain)

  • Rossanna Rey-Caballero

    (Grupo de Investigación en Calidad y Productividad (CAyPRO), Facultad de Ingeniería Industrial, Universidad Santo Tomás, Bucaramanga 680001, Colombia)

Abstract

This study addresses risk management in quality management systems by analyzing risk prioritization using the multi-criteria methods Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Hierarchy Process (AHP). The primary objective was to identify and evaluate key risks, considering emerging factors such as climate change, to strengthen organizational resilience in the long term. A panel of 42 experts prioritized the following risk typologies: (i) geopolitical, (ii) economic, (iii) social, (iv) technological, and (v) environmental. The results revealed an increase in the importance of geopolitical and economic risks for 2024 compared to 2020, while technological and environmental risks decreased. Additionally, risks were projected over the next 10 years, highlighting extreme climate events and biodiversity loss as the most relevant for 2034. The findings emphasize the need for a proactive approach to risk management, aligned with ISO 9001:2015 standards and its recent climate change amendment published in 2024, to adapt organizational strategies for a constantly evolving global environment and ensure long-term sustainability.

Suggested Citation

  • Eliana Judith Yazo-Cabuya & Asier Ibeas & Rossanna Rey-Caballero, 2025. "Multi-Criteria Decision Making for Risk Management in Quality Management Systems," Sustainability, MDPI, vol. 17(3), pages 1-22, January.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:3:p:1092-:d:1579531
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    References listed on IDEAS

    as
    1. Lucian Ispas & Costel Mironeasa & Alessandro Silvestri, 2023. "Risk-Based Approach in the Implementation of Integrated Management Systems: A Systematic Literature Review," Sustainability, MDPI, vol. 15(13), pages 1-22, June.
    2. Zhu, Delong & Li, Zhe & Mishra, Arunodaya Raj, 2023. "Evaluation of the critical success factors of dynamic enterprise risk management in manufacturing SMEs using an integrated fuzzy decision-making model," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    3. Eliana Judith Yazo-Cabuya & Jorge A. Herrera-Cuartas & Asier Ibeas, 2024. "Organizational Risk Prioritization Using DEMATEL and AHP towards Sustainability," Sustainability, MDPI, vol. 16(3), pages 1-33, January.
    4. Cãtãlina Sitnikov & Claudiu George Bocean & Dorel Berceanu & Ramona Pîrvu, 2017. "Risk Management Model from the Perspective of the Implementing ISO 9001:2015 Standard Within Financial Services Companies," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1017-1017.
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