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How Does Sustainable Organizational Support Affect Job Burnout in the Hospitality Sector? The Mediating Role of Psychological Capital

Author

Listed:
  • Mohamed A. Moustafa

    (Department of Management, School of Business, King Faisal University, P.O. Box 400, Al-Ahsa 31982, Saudi Arabia)

  • Musaddag Elrayah

    (Department of Management, School of Business, King Faisal University, P.O. Box 400, Al-Ahsa 31982, Saudi Arabia)

  • Abdulaziz Aljoghaiman

    (Department of Management, School of Business, King Faisal University, P.O. Box 400, Al-Ahsa 31982, Saudi Arabia)

  • Ahmed M. Hasanein

    (Department of Management, School of Business, King Faisal University, P.O. Box 400, Al-Ahsa 31982, Saudi Arabia)

  • Mona A. S. Ali

    (Computer Science Department, College of Computer Science and Information Technology, King Faisal University, P.O. Box 400, Al-Ahsa 31982, Saudi Arabia)

Abstract

The hospitality industry is often regarded as a labor-intensive sector which is particularly susceptible to job burnout among employees, emphasizing its significant reliance on human resources for various service-oriented functions. This study explores the intricate dynamics between organizational support, job burnout, and psychological capital in the context of the hospitality sector. It aims to investigate how the level of support provided by organizations influences the occurrence of job burnout among employees in the hospitality industry, with a specific focus on the mediating role played by psychological capital. This research employs a theoretical framework to examine the relationships between these key variables and adopts structural equation modeling (SEM) to analyze the data. The study encompassed data from a total sample of 385 employees, with a gender distribution indicating that the majority (64.1%, N = 247) were male, while 35.9% (N = 138) were female. The main results showed that psychological capital was significantly enhanced by organizational support (β = 0.714, t-value = 45.211). On the other hand, it was found that psychological capital (β = −0.092, t-value = 2.176) and organizational support (β = −0.477, t-value = 11.674) had a substantial negative impact on job burnout. The finding of this study showed that psychological capital mediates the relationship between job burnout and organizational support to some extent (β = −0.066, t-value = 2.134). The findings are anticipated to shed light on effective strategies for organizations to mitigate job burnout by fostering positive psychological capital through supportive organizational practices, ultimately enhancing the well-being and performance of employees in the demanding and dynamic field of hospitality. By unraveling the interplay of organizational support, psychological capital, and job burnout, this study contributes valuable insights to academia, sustainable occupational health, and practitioners in the hospitality sector.

Suggested Citation

  • Mohamed A. Moustafa & Musaddag Elrayah & Abdulaziz Aljoghaiman & Ahmed M. Hasanein & Mona A. S. Ali, 2024. "How Does Sustainable Organizational Support Affect Job Burnout in the Hospitality Sector? The Mediating Role of Psychological Capital," Sustainability, MDPI, vol. 16(2), pages 1-14, January.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:2:p:840-:d:1321781
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    References listed on IDEAS

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    1. Peerayuth Charoensukmongkol & Murad Moqbel & Sandra Gutierrez-Wirsching, 2016. "The role of coworker and supervisor support on job burnout and job satisfaction," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 13(1), pages 1-1, March.
    2. Saskia Crucke & Tom Kluijtmans & Kenn Meyfroodt & Sebastian Desmidt, 2022. "How does organizational sustainability foster public service motivation and job satisfaction? The mediating role of organizational support and societal impact potential," Public Management Review, Taylor & Francis Journals, vol. 24(8), pages 1155-1181, August.
    3. Yasuhiro Kotera & Prateek Adhikari & David Sheffield, 2021. "Mental health of UK hospitality workers: shame, self-criticism and self-reassurance," The Service Industries Journal, Taylor & Francis Journals, vol. 41(15-16), pages 1076-1096, December.
    4. Yinan Shan & Tachia Chin & Nomagugu Mutsvene, 2023. "The Varying Effects of Four Components of Employee Psychological Capital on Sustainable-Business-Model Innovation in the New Normal," Sustainability, MDPI, vol. 15(15), pages 1-14, July.
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