IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i24p11182-d1548199.html
   My bibliography  Save this article

Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland

Author

Listed:
  • Izabela Dziaduch

    (Department of Logistics, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Piotr Peternek

    (Department of Econometrics and Operational Research, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

Abstract

Wrocław is the most congestion-challenged city in Poland. Improving the appeal of public transport over private car use could be an effective remedy for the city’s notorious congestion problems. This article evaluates public transport service quality in Wrocław from the passengers’ perspective. The quality assessment focused on two key areas: the quality of service that passengers expect (preference evaluation) and the quality they perceive are delivered by the transport organiser and operator (satisfaction evaluation). Both passenger preferences and satisfaction were assessed based on 14 selected transport service attributes, referred to as quality attributes. To carry out this analysis, the Analytic Hierarchy Process (AHP) method and the SUTI Indicator 4 (Public Transport Quality and Reliability), which is part of the Sustainable Urban Transport Index (SUTI), were employed. Data were collected via a survey questionnaire with a sample of 500 bus and tram users in the city. Statistical analysis of the data were performed using functions and commands available in Microsoft Excel. The resulting SUTI Indicator 4 values (42.6% for bus services and 45.9% for tram services) suggest that Wrocław residents are moderately satisfied with the current public transport system. The study reveals that the transport organiser and operator should prioritise attributes related to travel time, as their fulfilment levels are shown to be either low or moderate. Therefore, in order to encourage more car users to switch to public transport in Wrocław, emphasis should be placed on solutions that ensure punctual departures and provide passengers with greater confidence in reaching their destinations on time.

Suggested Citation

  • Izabela Dziaduch & Piotr Peternek, 2024. "Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland," Sustainability, MDPI, vol. 16(24), pages 1-18, December.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:24:p:11182-:d:1548199
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/24/11182/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/24/11182/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Johanna Camargo Pérez & Martha Carrillo & Jairo Montoya-Torres, 2015. "Multi-criteria approaches for urban passenger transport systems: a literature review," Annals of Operations Research, Springer, vol. 226(1), pages 69-87, March.
    2. Ernest H. Forman & Saul I. Gass, 2001. "The Analytic Hierarchy Process---An Exposition," Operations Research, INFORMS, vol. 49(4), pages 469-486, August.
    3. Muthupandian, K S & Vijayakumar, Dr. C, 2012. "Measurement of passengers service quality in public transportation: servqual analysis," MPRA Paper 38584, University Library of Munich, Germany.
    4. Saaty, Thomas L. & Shang, Jen S., 2007. "Group decision-making: Head-count versus intensity of preference," Socio-Economic Planning Sciences, Elsevier, vol. 41(1), pages 22-37, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yung-Tsan Jou & Charmine Sheena Saflor & Klint Allen Mariñas & Michael Nayat Young, 2023. "Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
    2. Thomas L. Saaty, 2013. "The Modern Science of Multicriteria Decision Making and Its Practical Applications: The AHP/ANP Approach," Operations Research, INFORMS, vol. 61(5), pages 1101-1118, October.
    3. Zheng Yuan & Baohua Wen & Cheng He & Jin Zhou & Zhonghua Zhou & Feng Xu, 2022. "Application of Multi-Criteria Decision-Making Analysis to Rural Spatial Sustainability Evaluation: A Systematic Review," IJERPH, MDPI, vol. 19(11), pages 1-31, May.
    4. Sandra E. Strasser & Ceyhun Ozgur & David L. Schroeder, 2002. "Selecting a Business College Major: An Analysis of Criteria and Choice Using the Analytical Hierarchy Process," American Journal of Business, Emerald Group Publishing, vol. 17(2), pages 47-56.
    5. Wenshuai Wu & Gang Kou, 2016. "A group consensus model for evaluating real estate investment alternatives," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 2(1), pages 1-10, December.
    6. Pei Li, 2016. "The New Product Online Evaluation by Expert Based on the Analytic Hierarchy Process Method," Asian Social Science, Canadian Center of Science and Education, vol. 12(8), pages 265-265, August.
    7. Khameis Al Abdouli & Khalid Hussein & Dawit Ghebreyesus & Hatim O. Sharif, 2019. "Coastal Runoff in the United Arab Emirates—The Hazard and Opportunity," Sustainability, MDPI, vol. 11(19), pages 1-19, September.
    8. Benoît Maux, 2018. "On the Necessary and Sufficient Condition for Increasing Direct Participation Rights in Democracies: Comment on “Proposals for a Democracy of the Future” by Bruno S. Frey," Homo Oeconomicus: Journal of Behavioral and Institutional Economics, Springer, vol. 35(1), pages 101-109, June.
    9. Yan Xu & Chung-Hsing Yeh, 2017. "Sustainability-based selection decisions for e-waste recycling operations," Annals of Operations Research, Springer, vol. 248(1), pages 531-552, January.
    10. Domokos Esztergár-Kiss, 2019. "Framework of Aspects for the Evaluation of Multimodal Journey Planners," Sustainability, MDPI, vol. 11(18), pages 1-14, September.
    11. Joaquín Pérez, José L. Jimeno, Ethel Mokotoff, 2001. "Another potential strong shortcoming of AHP," Doctorado en Economía- documentos de trabajo 8/02, Programa de doctorado en Economía. Universidad de Alcalá., revised 01 Jun 2002.
    12. Yu, Wei & Li, Baizhan & Yang, Xincheng & Wang, Qingqin, 2015. "A development of a rating method and weighting system for green store buildings in China," Renewable Energy, Elsevier, vol. 73(C), pages 123-129.
    13. Yancang Li & Jing Yang & Huawang Shi & Yijie Li, 2017. "Assessment of sustainable urban transport development based on entropy and unascertained measure," PLOS ONE, Public Library of Science, vol. 12(10), pages 1-9, October.
    14. Pinar, Mehmet & Stengos, Thanasis & Topaloglou, Nikolas, 2020. "On the construction of a feasible range of multidimensional poverty under benchmark weight uncertainty," European Journal of Operational Research, Elsevier, vol. 281(2), pages 415-427.
    15. Tomasz Witold Trojanowski & Pawel Tadeusz Kazibudzki, 2021. "Prospects and Constraints of Sustainable Marketing Mix Development for Poland’s High-Energy Consumer Goods," Energies, MDPI, vol. 14(24), pages 1-25, December.
    16. Koray Altintas & Ozalp Vayvay & Sinan Apak & Emine Cobanoglu, 2020. "An Extended GRA Method Integrated with Fuzzy AHP to Construct a Multidimensional Index for Ranking Overall Energy Sustainability Performances," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    17. Shengyuan Liu & Fangbin Ye & Zhenzhi Lin & Jia Yang & Haigang Liu & Yinghe Lin & Haiwei Xie, 2019. "Comprehensive Quality Assessment Algorithm for Smart Meters," Energies, MDPI, vol. 12(19), pages 1-20, September.
    18. Mansour Momeni & Behnaz Samimi & Mohammad Ali Afshari & Mohammad Hasan Maleki & Javad Mohammadi, 2011. "Selection Process of Supervisor for Doctoral Dissertation Using Analytical Network Process (ANP): An Iranian Study," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 2(2), pages 63-71, June.
    19. Uroš Kramar & Dejan Dragan & Darja Topolšek, 2019. "The Holistic Approach to Urban Mobility Planning with a Modified Focus Group, SWOT, and Fuzzy Analytical Hierarchical Process," Sustainability, MDPI, vol. 11(23), pages 1-29, November.
    20. Vivek Sharma & Sandeep Grover & S. K. Sharma, 2020. "An integrated AHP-GTA approach for measuring effectiveness of quality tools and techniques," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(1), pages 54-63, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:24:p:11182-:d:1548199. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.