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Digitalization of Present Work Process; Investigating the Role of Leadership, Change Management and Top Management Support in the Success of Enterprise Resource Planning Projects

Author

Listed:
  • Dong Wang

    (School of Business Administration, Liaoning Technical University, Huludao 125105, China
    Network Information Center, Zibo Normal College, Zibo 255130, China)

  • Abdul Samad Kakar

    (Management Studies Department, University of Loralai, Loralai 85200, Pakistan)

  • Muhammad Kamran Khan

    (Department of Systems Research, Faculty of Spatial Management and Landscape Architecture, Wrocław University of Environmental and Life Sciences, Ul. Grunwaldzka 55, 50-357 Wrocław, Poland)

  • Muhammad Iftikhar Ali

    (Business Studies Department, Iqra University, Islamabad Campus, Islamabad 04436, Pakistan)

  • Wong Chee Hoo

    (Faculty of Business and Communications, INTI International University, Nilai 71800, Malaysia)

  • Chee How Liau

    (Tasmanian School of Business and Economics, University of Tasmania (Melbourne Campus), Melbourne, VIC 3000, Australia)

  • Muhammad Anwar Khan

    (Management Studies Department, International Islamic University, Islamabad 04436, Pakistan)

Abstract

Background: Organizations across the world implement enterprise resource planning (ERP) projects to transform their daily routine work process digitally. However, research on factors that lead to successful ERP projects is limited, especially empirical research studies. Therefore, the current study focused on investigating the influence of transformational leadership (TFL) on ERP project success. This research examined the mediating role of change management in the relationship between TFL and the success of projects of ERP. Additionally, it investigated the moderating role of top management support (TMS) over the relationship between TFL and the success of ERP projects. Method: The study gathered data from 408 IT professionals involved in different ERP projects in the various sectors of Pakistan using a purposive sampling technique. The SPSS and SmartPLS software were used for data analysis. Results: The findings of the study disclosed that TFL is positively related to ERP project success and change management and that change management is subsequently related to ERP project success. The findings also revealed the mediating role of change management over the relationship between TFL and the successful completion of ERP projects, while top management support moderates the nexus of TFL and the success of ERP projects. Conclusions: This research adds to the literature by highlighting the importance of TFL in ERP project success. In addition, it highlights the role of change management and TMS in achieving successful outcomes. Our findings provide valuable insights for practitioners and researchers to improve successful project management in the IT industry.

Suggested Citation

  • Dong Wang & Abdul Samad Kakar & Muhammad Kamran Khan & Muhammad Iftikhar Ali & Wong Chee Hoo & Chee How Liau & Muhammad Anwar Khan, 2024. "Digitalization of Present Work Process; Investigating the Role of Leadership, Change Management and Top Management Support in the Success of Enterprise Resource Planning Projects," Sustainability, MDPI, vol. 16(24), pages 1-15, December.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:24:p:11178-:d:1548191
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    References listed on IDEAS

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    1. Abdul Samad kakar & Nur Naha Abu Mansor & Roselina Ahmad Saufi, 2021. "Does organizational reputation matter in Pakistan’s higher education institutions? The mediating role of person-organization fit and person-vocation fit between organizational reputation and turnover ," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 18(1), pages 151-169, March.
    2. Zhang, Zhen & Arvey, Richard D., 2009. "Rule breaking in adolescence and entrepreneurial status: An empirical investigation," Journal of Business Venturing, Elsevier, vol. 24(5), pages 436-447, September.
    3. Abbas, Muhammad & Ali, Raza, 2023. "Transformational versus transactional leadership styles and project success: A meta-analytic review," European Management Journal, Elsevier, vol. 41(1), pages 125-142.
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    5. Shoukat Iqbal Khattak & Tahir Hussain Rizvi & Muhammad Anwar Khan, 2022. "Unwrapping Software Projects Success in Asia: Assessing the Role Of Authentic Leadership, Psychological Empowerment, and Job Engagement in Project Success Using a Serial-Mediation Approach," SAGE Open, , vol. 12(2), pages 21582440221, May.
    6. Roselina Ahmad Saufi & Nur Naha Abu Mansor & Abdul Samad Kakar & Harcharanjit Singh, 2020. "The Mediating Role of Person-Job Fit between Person-Organisation Fit and Intention to Leave the Job: Empirical Evidence from Pakistan," Sustainability, MDPI, vol. 12(19), pages 1-12, October.
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