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Navigating Digital Transformation and Technology Adoption: A Literature Review from Small and Medium-Sized Enterprises in Developing Countries

Author

Listed:
  • Jaime Díaz-Arancibia

    (Departamento de Ciencias de la Computación e Informática, Universidad de La Frontera, Temuco 4811230, Chile)

  • Jorge Hochstetter-Diez

    (Departamento de Ciencias de la Computación e Informática, Universidad de La Frontera, Temuco 4811230, Chile)

  • Ana Bustamante-Mora

    (Departamento de Ciencias de la Computación e Informática, Universidad de La Frontera, Temuco 4811230, Chile)

  • Samuel Sepúlveda-Cuevas

    (Departamento de Ciencias de la Computación e Informática, Universidad de La Frontera, Temuco 4811230, Chile)

  • Isidora Albayay

    (Departamento de Ciencias de la Computación e Informática, Universidad de La Frontera, Temuco 4811230, Chile)

  • Jeferson Arango-López

    (Departamento de Sistemas e Informática, Universidad de Caldas, Manizales 170004, Colombia)

Abstract

This article examines digital transformation and technology adoption within small and medium-sized enterprises (SMEs) in developing countries. It focuses on identifying the mechanisms that facilitate or hinder the integration of new technologies in these contexts, often constrained by specific socioeconomic and cultural factors. The research employed a systematic literature review, adhering to a structured protocol to explore existing studies. Critical stages of this review included defining research questions, developing a comprehensive search strategy, and systematically selecting and analyzing relevant studies from significant databases. The review reveals a significant emphasis on basic information systems as the primary form of technology adoption in SMEs within developing countries, with more advanced technologies like cloud computing and artificial intelligence being less common. Factors such as the entrepreneurial ecosystem and external social influences, including government and private sector initiatives, play pivotal roles in shaping these adoption patterns. This study underscores the critical role of community-driven efforts in promoting technology adoption over initiatives by the public and private sectors. The findings suggest a need for future research to develop tailored technological adoption models that accommodate the unique challenges of SMEs in developing countries. Additionally, more inclusive approaches that consider sociocultural dynamics could further enhance the effectiveness of technology integration strategies in these regions.

Suggested Citation

  • Jaime Díaz-Arancibia & Jorge Hochstetter-Diez & Ana Bustamante-Mora & Samuel Sepúlveda-Cuevas & Isidora Albayay & Jeferson Arango-López, 2024. "Navigating Digital Transformation and Technology Adoption: A Literature Review from Small and Medium-Sized Enterprises in Developing Countries," Sustainability, MDPI, vol. 16(14), pages 1-31, July.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:14:p:5946-:d:1433749
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    References listed on IDEAS

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    2. Konstantina Ragazou & Ioannis Passas & Georgios Sklavos, 2022. "Investigating the Strategic Role of Digital Transformation Path of SMEs in the Era of COVID-19: A Bibliometric Analysis Using R," Sustainability, MDPI, vol. 14(18), pages 1-19, September.
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    4. Oliveira, Tiago & Martins, Ricardo & Sarker, Saonee & Thomas, Manoj & Popovič, Aleš, 2019. "Understanding SaaS adoption: The moderating impact of the environment context," International Journal of Information Management, Elsevier, vol. 49(C), pages 1-12.
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    9. Godwin Udo & Kallol Bagchi & Moutusy Maity, 2016. "Erratum to: Exploring Factors Affecting Digital Piracy Using the Norm Activation and UTAUT Models: The Role of National Culture," Journal of Business Ethics, Springer, vol. 135(3), pages 605-605, May.
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