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Emergency Planning and Disaster Recovery Management Model in Hospitality—Plan-Do-Check-Act Cycle Approach

Author

Listed:
  • Milena Nebojša Rajić

    (Department of Management in Mechanical Engineering, Faculty of Mechanical Engineering, University of Niš, 18000 Niš, Serbia)

  • Rado M. Maksimović

    (Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad, 21102 Novi Sad, Serbia)

  • Pedja Milosavljević

    (Department of Management in Mechanical Engineering, Faculty of Mechanical Engineering, University of Niš, 18000 Niš, Serbia)

Abstract

This study aims to present the impact of disasters, such as the COVID-19 pandemic, on the possibility of recovering from and mitigating such impacts. The paper proposes a new emergency planning and disaster recovery management model (EPDRM) which links the ISO 31000:2018 (Risk Management) requirements with the process approach. The model was validated through its application to ISO-certified and ISO-non-certified hotels. The analysis was performed by using an online questionnaire based on the ISO 31000:2018 requirements, where given questions were grouped into 14 categories and presented according to the PDCA (Plan-Do-Check-Act) cycle. The proposed methodology has not been used by other researchers for similar problems. Current results are especially important, because they were collected after the lockdown that had a significant impact on hospitality and tourism in the world. This paper discusses the effect of hotel properties (such as size, certification, and categorization) on the implementation level of the emergency planning and disaster recovery management model. This survey was conducted in 109 hotels in Serbia. The results show that the average level of application was 35.80%. The survey also points to the development possibilities of alternative tourisms in response to COVID-19, and whether the hotel facilities were suitable for such changes in times of increased uncertainty. The results represent the basis of scientific data for improving the national policy, especially during the recovery from a disaster such as COVID-19, as well as emergency planning activities during the pandemic. The study limitations can be identified in the small research sample and insufficient cooperation of contacted hotels as well as the willingness of hotels’ managements to participate in the study. The hotels’ managers should be aware of the implementation of emergency planning measures, and without their willingness, this cannot be achieved at any level.

Suggested Citation

  • Milena Nebojša Rajić & Rado M. Maksimović & Pedja Milosavljević, 2023. "Emergency Planning and Disaster Recovery Management Model in Hospitality—Plan-Do-Check-Act Cycle Approach," Sustainability, MDPI, vol. 15(7), pages 1-18, April.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:6303-:d:1117452
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    References listed on IDEAS

    as
    1. Mohammad Mojtahedi & Riza Yosia Sunindijo & Fatma Lestari & Suparni & Oktomi Wijaya, 2021. "Developing Hospital Emergency and Disaster Management Index Using TOPSIS Method," Sustainability, MDPI, vol. 13(9), pages 1-14, May.
    2. Ketan Bhatt & Claudia Seabra & Sunil Kumar Kabia & Kumar Ashutosh & Amit Gangotia, 2022. "COVID Crisis and Tourism Sustainability: An Insightful Bibliometric Analysis," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    3. Heather Rosenberg & Nicole A. Errett & David P. Eisenman, 2022. "Working with Disaster-Affected Communities to Envision Healthier Futures: A Trauma-Informed Approach to Post-Disaster Recovery Planning," IJERPH, MDPI, vol. 19(3), pages 1-8, February.
    4. Milena N Rajić & Miroslav B Milovanović & Dragan S Antić & Rado M Maksimović & Pedja M Milosavljević & Dragan Lj Pavlović, 2020. "Analyzing energy poverty using intelligent approach," Energy & Environment, , vol. 31(8), pages 1448-1472, December.
    5. Qiu, Richard T.R. & Park, Jinah & Li, ShiNa & Song, Haiyan, 2020. "Social costs of tourism during the COVID-19 pandemic," Annals of Tourism Research, Elsevier, vol. 84(C).
    6. Milena N. Rajić & Rado M. Maksimović & Pedja Milosavljević & Dragan Pavlović, 2019. "Energy Management System Application for Sustainable Development in Wood Industry Enterprises," Sustainability, MDPI, vol. 12(1), pages 1-16, December.
    7. Krzysztof Goniewicz & Amir Khorram-Manesh & Attila J. Hertelendy & Mariusz Goniewicz & Katarzyna Naylor & Frederick M. Burkle, 2020. "Current Response and Management Decisions of the European Union to the COVID-19 Outbreak: A Review," Sustainability, MDPI, vol. 12(9), pages 1-12, May.
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