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Managing Competences of Generation Y and Z in the Opinion of the Management Staff in the Modern Business Services Sector

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  • Aleksandra Kuzior

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt’s Str. 26-28, 41-800 Zabrze, Poland)

  • Katarzyna Anna Postrzednik-Lotko

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt’s Str. 26-28, 41-800 Zabrze, Poland)

  • Brygida Smołka-Franke

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt’s Str. 26-28, 41-800 Zabrze, Poland)

  • Bartosz Sobotka

    (Syntea SA, Wojciechowska Str. 9a, 20-704 Lublin, Poland)

Abstract

The article focuses on issues related to competence management in the work environment of people from the youngest generational groups, referred to as Y and Z. The area of interest of the research presented in this article is a specific area of the labor market called the Modern Business Services (MBS) sector. The peculiarity of this service sector lies primarily in the fact that it is largely an industry of the future, and therefore it employs mostly young people from the so-called Generation Y and Z. It is also one of the sectors that is growing very rapidly and, as a result, employment in this sector is growing rapidly, which indicates, on the one hand, a growing market demand for this type of service and, on the other hand, a great interest in working in this sector among young people entering the labor market. The issue of competency management in such a specific work environment raises questions about the compatibility of current education systems with the needs of rapidly growing modern industries, which includes the MBS sector. Hence, the research presented in this article, aimed at showing possible educational and competence gaps resulting from the mismatch between education systems and the needs of the developing new industries, and, at the same time, showing the needs of MBS in terms of shaping specific competencies of the future, including soft competencies increasingly valued by employers.

Suggested Citation

  • Aleksandra Kuzior & Katarzyna Anna Postrzednik-Lotko & Brygida Smołka-Franke & Bartosz Sobotka, 2023. "Managing Competences of Generation Y and Z in the Opinion of the Management Staff in the Modern Business Services Sector," Sustainability, MDPI, vol. 15(7), pages 1-20, March.
  • Handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:5741-:d:1106938
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    References listed on IDEAS

    as
    1. Aleksandra Kuzior & Olena Arefieva & Alona Kovalchuk & Paulina Brożek & Volodymyr Tytykalo, 2022. "Strategic Guidelines for the Intellectualization of Human Capital in the Context of Innovative Transformation," Sustainability, MDPI, vol. 14(19), pages 1-17, September.
    2. Józef Ober & Anna Kochmańska, 2021. "Adaptation of Innovations in the IT Industry in Poland: The Impact of Selected Internal Communication Factors," Sustainability, MDPI, vol. 14(1), pages 1-18, December.
    3. Aleksandra Kuzior & Iryna Pidorycheva & Viacheslav Liashenko & Hanna Shevtsova & Nataliia Shvets, 2022. "Assessment of National Innovation Ecosystems of the EU Countries and Ukraine in the Interests of Their Sustainable Development," Sustainability, MDPI, vol. 14(14), pages 1-22, July.
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    Cited by:

    1. Aleksandra Kuzior & Bartosz Sobotka & Katarzyna Anna Postrzednik-Lotko & Brygida Smołka-Franke, 2023. "Managing Competences of Generation Y and Z in the Opinion of the Employees in the Modern Business Services Sector in Poland in the Post-Pandemic Period," Sustainability, MDPI, vol. 15(20), pages 1-23, October.

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