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The Effects of Trust, Perceived Risk, Innovativeness, and Deal Proneness on Consumers’ Purchasing Behavior in the Livestreaming Social Commerce Context

Author

Listed:
  • Xuemei Sun

    (International College, National Institute of Development Administration, Bangkok 10240, Thailand)

  • Jean-Éric Pelet

    (Department of Information Systems, IAE d’Amiens, 80000 Amiens, France)

  • Shiying Dai

    (Graduate School, Yunnan Minzu University, Kunming 650504, China)

  • Yi Ma

    (College of Educational Innovation, Saint John’s University, Bangkok 10900, Thailand)

Abstract

Livestreaming shopping platforms have emerged as dynamic and innovative channels for e-commerce, mobile commerce, and social commerce, revolutionizing the way consumers engage with online retail. Drawing upon the Technology Acceptance Model 3 framework, this research seeks to provide a comprehensive understanding of the interplay between perceived risk, trust, innovativeness and deal proneness in shaping consumers’ purchasing behavior in the livestreaming social commerce context. A snowball sampling method was applied to collect data from 675 Chinese livestreaming customers in December 2022. A PLS-SEM analysis was used to measure the proposed model. The results confirm that the present model has weak explanatory power except for medium predictive accuracy in explaining consumers’ purchasing behavior in the livestreaming social commerce context (R 2 = 0.35; Q 2 = 0.31). This research contributes to the social commerce literature by extending the Technology Acceptance Model 3 (TAM 3) to the novel domain of the livestreaming social commerce context, offering insights into the unique drivers of consumers’ purchasing behavior. It also provides practical implications for platform developers and marketers aiming to enhance consumer experiences and increase sales performance, thereby increasing economic growth.

Suggested Citation

  • Xuemei Sun & Jean-Éric Pelet & Shiying Dai & Yi Ma, 2023. "The Effects of Trust, Perceived Risk, Innovativeness, and Deal Proneness on Consumers’ Purchasing Behavior in the Livestreaming Social Commerce Context," Sustainability, MDPI, vol. 15(23), pages 1-14, November.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:23:p:16320-:d:1288066
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    References listed on IDEAS

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    1. Cheng, Xusen & Gu, Yu & Shen, Jia, 2019. "An integrated view of particularized trust in social commerce: An empirical investigation," International Journal of Information Management, Elsevier, vol. 45(C), pages 1-12.
    2. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    3. Yuyang Zhao & Fernando Bacao, 2021. "How Does Gender Moderate Customer Intention of Shopping via Live-Streaming Apps during the COVID-19 Pandemic Lockdown Period?," IJERPH, MDPI, vol. 18(24), pages 1-24, December.
    4. Ibrahim Mutambik & John Lee & Abdullah Almuqrin & Justin Zuopeng Zhang & Mohammed Baihan & Abdulrhman Alkhanifer, 2023. "Privacy Concerns in Social Commerce: The Impact of Gender," Sustainability, MDPI, vol. 15(17), pages 1-22, August.
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