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The Impact of the COVID-19 Pandemic on the Hospitality and Tourism Industry: The Mediating Effect of Coping and the Moderating Role of Management Support

Author

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  • Demetris Vrontis

    (School of Business, University of Nicosia, Nicosia 2417, Cyprus
    Department of Management Studies, Adnan Kassar School of Business, Lebanese American University, Beirut 11022801, Lebanon)

  • Ranjan Chaudhuri

    (Research Center, Léonard de Vinci Pôle Universitaire, 92400 Courbevoie, France)

  • Sheshadri Chatterjee

    (Department of Computer Science and Engineering, Indian Institute of Technology Kharagpur, Kharagpur 721302, India)

  • Antonino Galati

    (Department of Agricultural, Food and Forest Sciences, University of Palermo, 90133 Palermo, Italy)

Abstract

The COVID-19 pandemic has impacted most industries, including the hospitality and tourism industry. This is one of the first studies to investigate the impact of COVID-19 on the psychological well-being of individuals in the hospitality and tourism industry. With the help of the literature and theories, a theoretical model is developed, which is later validated through structural equation modeling, using a survey of 314 usable respondents from the hospitality and tourism industry. This study finds that coping has a significant mediating effect on individuals’ psychological well-being and that management support plays a considerably significant role in hospitality and tourism employees’ psychological well-being.

Suggested Citation

  • Demetris Vrontis & Ranjan Chaudhuri & Sheshadri Chatterjee & Antonino Galati, 2023. "The Impact of the COVID-19 Pandemic on the Hospitality and Tourism Industry: The Mediating Effect of Coping and the Moderating Role of Management Support," Sustainability, MDPI, vol. 15(20), pages 1-21, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:20:p:15057-:d:1263183
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    References listed on IDEAS

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    2. Sigala, Marianna, 2020. "Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research," Journal of Business Research, Elsevier, vol. 117(C), pages 312-321.
    3. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Thrassou, Alkis, 2022. "SME entrepreneurship and digitalization – the potentialities and moderating role of demographic factors," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    4. Škare, Marinko & Soriano, Domingo Riberio & Porada-Rochoń, Małgorzata, 2021. "Impact of COVID-19 on the travel and tourism industry," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    5. Sheshadri Chatterjee & Ranjan Chaudhuri & Georgia Sakka & Balakrishna Grandhi & Antonino Galati & Evangelia Siachou & Demetris Vrontis, 2021. "Adoption of Social Media Marketing for Sustainable Business Growth of SMEs in Emerging Economies: The Moderating Role of Leadership Support," Sustainability, MDPI, vol. 13(21), pages 1-16, November.
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