Standard Measuring of E-Learning to Assess the Quality Level of E-Learning Outcomes: Saudi Electronic University Case Study

Education in multiple forms and diverse geographical contexts delivers quality in all aspects of learning in which stakeholders such as students, instructors, and educational institutions play an important role. Quality assurance in higher education ensures the smooth functioning of the teaching and learning process by supporting the attainment of the desired quality levels of learning outcomes. This further leads to educational sustainability, as education has been acknowledged as a strategic constituent of sustainability-focused strategies in many educational contexts. Hence, it has become very important for educational institutions to maintain quality standards through the implementation of appropriate strategies, as quality is the lifeline of both Traditional Learning and E-Learning, and a lack of a suitable assessment standard affects the quality of learning. This research study attempts to address the existing gaps observed following a review of the related literature. This study collected qualitative data using an observation method through the observations and review of online software used at the Saudi Electronic University, namely Blackboard Learning Management System (LMS), Tawkeed Quality Management E-System, and Blue Survey software. In addition to this, the expertise of the research team members was also utilized for this research study in designing E-Learning quality dimensions. The purpose of this study was to propose an E-Learning Quality Assessment Standard that will help third-level educational institutions to assess their current teaching and learning practices of E-Learning and support them in enhancing the overall students’ experiences toward E-Learning within their institutions. As a research outcome, a conceptual quality assessment standard titled “SPECIFIERS” was proposed to offer a helping hand during the E-Learning quality assessment process to ensure sustainable education development of global educational institutions.