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Media Information, Flood Images, and Perceptions in Times of Flood

Author

Listed:
  • Haliza Mohd Zahari

    (HADR Research Center, National Defence University of Malaysia, Kuala Lumpur 57000, Malaysia)

  • Noor Azmi Mohd Zainol

    (Faculty of Management and Defence Studies, National Defence University of Malaysia, Kuala Lumpur 57000, Malaysia)

  • Ariffin Ismail

    (Faculty of Management and Defence Studies, National Defence University of Malaysia, Kuala Lumpur 57000, Malaysia)

Abstract

Disasters in Malaysia are managed using a framework developed through Directive 20 by the National Security Council. This framework is widely used in managing floods on the East Coast of Peninsular Malaysia. However, the prolonged rains that occurred on 17 December 2021 tested the capabilities of the existing framework: the rains caused floods in urban areas, which is unusual. This study was conducted to investigate the flood situation using data from the media, observations of the affected area, and people’s perceptions to determine their actions upon receiving flood information from the media. This study used thematic analysis to analyze the media content on the floods in Selangor. Next, observation techniques were used in one of the most affected areas, namely Hulu Langat, Selangor, where content analysis of field notes was implemented to determine the emerging themes that were being formed. Finally, an online survey questionnaire was distributed through social media. This study’s findings established that what was reported in the media was correct; however, what actually occurred was worse than what was stated in the media. Through the survey, it was found that people are extremely reliant on social media and assume that logistical constraints in the delivery of assistance have contributed to negative public perceptions of disaster management agencies.

Suggested Citation

  • Haliza Mohd Zahari & Noor Azmi Mohd Zainol & Ariffin Ismail, 2022. "Media Information, Flood Images, and Perceptions in Times of Flood," Sustainability, MDPI, vol. 14(17), pages 1-18, August.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:17:p:10623-:d:897964
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    References listed on IDEAS

    as
    1. Sarina Yusoff & Nur Hafizah Yusoff, 2022. "Disaster Risks Management through Adaptive Actions from Human-Based Perspective: Case Study of 2014 Flood Disaster," Sustainability, MDPI, vol. 14(12), pages 1-18, June.
    2. Cook, Robert A. & Lodree, Emmett J., 2017. "Dispatching policies for last-mile distribution with stochastic supply and demand," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 106(C), pages 353-371.
    3. Syed Ahmad Hakim Bin Syed Muzamil & Noor Yasmin Zainun & Nadiatul Nazleen Ajman & Noralfishah Sulaiman & Shabir Hussain Khahro & Munzilah Md. Rohani & Saifullizan Mohd Bukari Mohd & Hilton Ahmad, 2022. "Proposed Framework for the Flood Disaster Management Cycle in Malaysia," Sustainability, MDPI, vol. 14(7), pages 1-21, March.
    Full references (including those not matched with items on IDEAS)

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