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Co-Creating Service Concepts for the Built Environment Based on the End-User’s Daily Activities Analysis: KTH Live-in-Lab Explorative Case Study

Author

Listed:
  • Elena Malakhatka

    (KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden)

  • Liridona Sopjani

    (KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden)

  • Per Lundqvist

    (KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden)

Abstract

The purpose of this study is to synthesize the widely used theories about co-creation from two main perspectives: co-creation as an innovation process and co-creation as a design process applied to the service concept design in the built environment context. The architecture, engineering, and construction (AEC) industry do not have much application of end-user-oriented service design in general, especially with intensive co-creation processes. To facilitate such a process, we are using a living lab environment as a laboratorial model of the real built environment, but with the opportunity to have access to the end-users and different types of stakeholders. Using the KTH Live-in-Lab explorative case study, we were able to discuss the concept of co-creation by distinguishing between co-creation as innovation and co-creation as a design process, facilitating the process of co-creation of service concepts for the proposed built environment including methods from both perspectives: innovation and design, and evaluating the process of service concepts co-creation for the built environment from the point of innovation, knowledge transfer, sustainability, and user experience.

Suggested Citation

  • Elena Malakhatka & Liridona Sopjani & Per Lundqvist, 2021. "Co-Creating Service Concepts for the Built Environment Based on the End-User’s Daily Activities Analysis: KTH Live-in-Lab Explorative Case Study," Sustainability, MDPI, vol. 13(4), pages 1-22, February.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:4:p:1942-:d:497653
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    References listed on IDEAS

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    Cited by:

    1. Ingrid Moons & Kristien Daems & Lorens L. J. Van de Velde, 2021. "Co-Creation as the Solution to Sustainability Challenges in the Greenhouse Horticultural Industry: The Importance of a Structured Innovation Management Process," Sustainability, MDPI, vol. 13(13), pages 1-20, June.
    2. Omar Shafqat & Elena Malakhtka & Nina Chrobot & Per Lundqvist, 2021. "End Use Energy Services Framework Co-Creation with Multiple Stakeholders—A Living Lab-Based Case Study," Sustainability, MDPI, vol. 13(14), pages 1-24, July.
    3. Molinari, Marco & Anund Vogel, Jonas & Rolando, Davide & Lundqvist, Per, 2023. "Using living labs to tackle innovation bottlenecks: the KTH Live-In Lab case study," Applied Energy, Elsevier, vol. 338(C).
    4. Dimitri Schuurman & Seppo Leminen, 2021. "Living Labs Past Achievements, Current Developments, and Future Trajectories," Sustainability, MDPI, vol. 13(19), pages 1-6, September.

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