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Role of Servitization, Digitalization, and Innovation Performance in Manufacturing Enterprises

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  • Lei Shen

    (Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China)

  • Cong Sun

    (Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China)

  • Muhammad Ali

    (School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China
    School of Management, University of Science and Technology, Hefei 230026, China)

Abstract

The structure of the manufacturing industry has forced manufacturing companies to understand the importance of digitalization and servitization transformation, in terms of production and R&D. In this study, we examine the relationship between servitization, digitization, and enterprise innovation performance through the lens of dynamic capabilities within enterprises. We also discuss the impact of the transformation servitization strategy on business innovation, and the mechanisms by which it impacts business innovation performance. The study’s findings indicate that servitization significantly contributes to innovation performance, and digitalization acts as a mediating mechanism between the proposed relationships. Thus, this article argues for the integration and growth of servitization and digitization.

Suggested Citation

  • Lei Shen & Cong Sun & Muhammad Ali, 2021. "Role of Servitization, Digitalization, and Innovation Performance in Manufacturing Enterprises," Sustainability, MDPI, vol. 13(17), pages 1-17, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:17:p:9878-:d:627988
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    Cited by:

    1. Serena Galvani & Elisa Carloni & Roberta Bocconcelli & Alessandro Pagano, 2022. "From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    2. Xiaoxu Zhang & Xinyu Du, 2023. "Industry and Regional Peer Effects in Corporate Digital Transformation: The Moderating Effects of TMT Characteristics," Sustainability, MDPI, vol. 15(7), pages 1-22, March.
    3. Rahman Dwi Wahyudi & Moses Laksono Singgih & Mokh Suef, 2022. "Investigation of Product–Service System Components as Control Points for Value Creation and Development Process," Sustainability, MDPI, vol. 14(23), pages 1-23, December.
    4. Lei Shen & Cong Sun & Muhammad Ali, 2021. "Path of Smart Servitization and Transformation in the Textile Industry: A Case Study of Various Regions in China," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    5. Chankook Park, 2022. "Expansion of servitization in the energy sector and its implications," Wiley Interdisciplinary Reviews: Energy and Environment, Wiley Blackwell, vol. 11(4), July.
    6. Wen, Huwei & Zhong, Qiming & Lee, Chien-Chiang, 2022. "Digitalization, competition strategy and corporate innovation: Evidence from Chinese manufacturing listed companies," International Review of Financial Analysis, Elsevier, vol. 82(C).
    7. Daxing Chen & Helian Xu & Guangya Zhou, 2024. "Has Artificial Intelligence Promoted Manufacturing Servitization: Evidence from Chinese Enterprises," Sustainability, MDPI, vol. 16(6), pages 1-19, March.
    8. Marie-Anne Le-Dain & Lamiae Benhayoun & Judy Matthews & Marine Liard, 2023. "Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 359-393, March.
    9. Hongsen Wang & Qing Guo & Xianming Kuang, 2023. "Effects of manufacturing input servitization on labor income share and income distribution," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.
    10. Jifei Xie & Lulu Ma & Jiamin Li, 2023. "Servitization, Digitalization or Hand in Hand: A Study on the Sustainable Development Path of Manufacturing Enterprises," Sustainability, MDPI, vol. 15(13), pages 1-17, July.
    11. Shanshan Gao & Wenqi Li & Jiayi Meng & Jianfeng Shi & Jianhua Zhu, 2023. "A Study on the Impact Mechanism of Digitalization on Corporate Green Innovation," Sustainability, MDPI, vol. 15(8), pages 1-21, April.
    12. Upadhayay, Neha B. & Rocchetta, Silvia & Gupta, Shivam & Kamble, Sachin & Stekelorum, Rebecca, 2024. "Blazing the trail: The role of digital and green servitization on technological innovation," Technovation, Elsevier, vol. 130(C).
    13. Shiya Gao & Zeyu Wang & Shaoxiang Jiang & Wen Ding & Yuchen Wang & Xiufang Dong, 2022. "Optimization of Work Environment and Community Labor Health Based on Digital Model—Empirical Evidence from Developing Countries," IJERPH, MDPI, vol. 19(20), pages 1-17, October.
    14. Chirumalla, Koteshwar & Leoni, Luna & Oghazi, Pejvak, 2023. "Moving from servitization to digital servitization: Identifying the required dynamic capabilities and related microfoundations to facilitate the transition," Journal of Business Research, Elsevier, vol. 158(C).
    15. Jingxing Zhang, 2022. "Impact of Manufacturing Servitization on Factor Productivity of Industrial Sector Using Global Value Chain," Sustainability, MDPI, vol. 14(9), pages 1-15, April.

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