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Tourist Experience and Innovative Hospitality Management in Different Cities

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  • Alon Gelbman

    (Department of Tourism and Hotel Management, Kinneret Academic College, Zemach 1513200, Israel)

Abstract

The complexity of modern tourism and hospitality management because of competition in the destination market, and especially in urban tourism destinations, has created a demand for creativity and innovation. To satisfy heightened tourist expectations for a specialized experience, hospitality organizations emphasize local culture characteristics and the urban community. The purpose of this paper is to examine how an urban hospitality organization emphasizes community and social values in its hostels, and how the tourist experience is adapted to each city’s culture and atmosphere (Nazareth, Jerusalem, and Tel Aviv). The theoretical framework is based on the link connecting urban hospitality with the tourist experience, and how tourism innovation and creativity is managed, during this age of competition and specialization. The qualitative methodology includes participant observation, document review, and in-depth interviews. The findings of this study add a new dimension to the existing knowledge, namely the role of creativity and innovation in helping the management of an urban hospitality organization to shape the tourist experience. The study developed a new unique model for “implementing innovation in urban hospitality management” which describes the framework of connections and interactions between the various sustainable community based and social aspects. The novelty of this research model lies in the emphasis on how management uses innovation and creativity to brand the whole chain so as to realize the vision and values it wishes to promote. This also entails a system of sub-positioning that aligns the vision and values with the distinctive culture of each city and with each local community’s nature and traditions.

Suggested Citation

  • Alon Gelbman, 2021. "Tourist Experience and Innovative Hospitality Management in Different Cities," Sustainability, MDPI, vol. 13(12), pages 1-21, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6578-:d:571686
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    References listed on IDEAS

    as
    1. Hjalager, Anne-Mette, 2010. "A review of innovation research in tourism," Tourism Management, Elsevier, vol. 31(1), pages 1-12.
    2. Marek W. Kozak, 2014. "Innovation, Tourism and Destination Development: Dolnośląskie Case Study," European Planning Studies, Taylor & Francis Journals, vol. 22(8), pages 1604-1624, August.
    3. Henrik Halkier & Marek Kozak & Bo Svensson, 2014. "Innovation and Tourism Destination Development," European Planning Studies, Taylor & Francis Journals, vol. 22(8), pages 1547-1550, August.
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    2. Campo Elías López-Rodríguez & Jorge Alexander Mora-Forero & Ana León-Gómez, 2022. "Strategic Development Associated with Branding in the Tourism Sector: Bibliometric Analysis and Systematic Review of the Literature between the Years 2000 to 2022," Sustainability, MDPI, vol. 14(16), pages 1-19, August.

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