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Methodology to determine service delivery levels for public transportation

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  • Shreya Das
  • Debapratim Pandit

Abstract

When designing transit services, the Level-of-Service concept has been widely used by transport planners and service providers to assess the service quality of an existing transit system. In addition to the service quality assessment, service providers also need to estimate the service levels that will satisfy a maximum number of users and potential users, across all socio-economic groups, so as to maximize patronage. This paper demonstrates a method using the concept of ‘user satisfaction levels’ and their ‘zone of tolerance’, along with total utility and marginal utility for service providers, to provide a range of service delivery levels for individual transit service attributes in the city of Kolkata. This range of service levels provides a guideline for service providers within which they can consider making an improvement in service level. However, the final decision on service improvement is an outcome of both financial and infrastructural feasibility.

Suggested Citation

  • Shreya Das & Debapratim Pandit, 2016. "Methodology to determine service delivery levels for public transportation," Transportation Planning and Technology, Taylor & Francis Journals, vol. 39(2), pages 195-217, March.
    • Handle: RePEc:taf:transp:v:39:y:2016:i:2:p:195-217
    DOI: 10.1080/03081060.2015.1127541
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    Cited by:

    1. Huang, Ying & Xu, Wangtu (Ato), 2021. "Spatial and temporal heterogeneity of the impact of high-speed railway on urban economy: Empirical study of Chinese cities," Journal of Transport Geography, Elsevier, vol. 91(C).
    2. Junseo Bae & Kunhee Choi, 2021. "A land-use clustering approach to capturing the level-of-service of large urban corridors: A case study in downtown Los Angeles," Environment and Planning B, , vol. 48(7), pages 2093-2109, September.
    3. Jiancheng Weng & Xiaojian Di & Chang Wang & Jingjing Wang & Lizeng Mao, 2018. "A Bus Service Evaluation Method from Passenger’s Perspective Based on Satisfaction Surveys: A Case Study of Beijing, China," Sustainability, MDPI, vol. 10(8), pages 1-15, August.
    4. Verbich, David & Badami, Madhav G. & El-Geneidy, Ahmed M., 2017. "Bang for the buck: Toward a rapid assessment of urban public transit from multiple perspectives in North America," Transport Policy, Elsevier, vol. 55(C), pages 51-61.
    5. Sharma, Deepa & Pandit, Debapratim, 2021. "Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services," Transport Policy, Elsevier, vol. 100(C), pages 176-186.
    6. Pandit, Debapratim & Sharma, Deepa, 2022. "Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 1-13.

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